Dunkin' — Restaurant in Wheaton

On 3/22 Friday we went to Dunkin’ Donuts to grab donuts for my son’s birthday. Kids went inside to grab the donuts and they asked for separate bags for their donuts, which they received but one bag had two donuts that was placed in the wrong bag. So inside the place they were switching out the donuts and one fell on the ground and they went to tell them since this one fell on the ground can we get another donut. Their response was you touched it so you have to buy another one. I can understand if they went outside and came back in and said the donut fell on the ground and they wouldn’t provide a new one. The problem was this whole scenario happened in front of their eyes and I watched it from the car. The fact their response was you touched it you have to buy another one. Instead sorry that donut fell on the ground and we will give you another one to replace it. Mind you the donuts aren’t cheap unlike everything else.. but paying another $1.72 for a donut where they could’ve easily replaced the one that fell on the ground as they misplaced the donuts in the bag with the order in first place. This is not the first time I’ve had bad experience here.. anytime we get a donut it’s not even wrapped properly so half the frosting is already stuck in the bag. It is a shame that my son started his birthday on Friday with that kind of attitude from Dunkin’ Donuts whereas he went and got his free Starbucks, tropical smoothie and nothing Bundt cake for free for his birthday with a smile on their faces throughout day.. service at this Dunkin’ Donuts is poor when it...

I have visited this location approximately five or six times (since it has opened & usually because Starbucks is too busy). Every time it is the same man at the drive thru window. He is so rude, he never lets you finish what you're saying, he rushes you when you order, he doesn't understand English very well and he flat out does not care. I'm not sure if this is his location and he is the owner but it makes sense to me why there is never a line of cars at this place. Today is the last time I visit this location, I went through the drive thru and I asked for an artificially sweetened coffee flavoring. He proceeded to list the unsweetened flavors. I then clarified and asked again, for any flavor that has zero sugar but was sweet (artificially sweet). He started listing the same flavors. Then he asked condescendingly, how can that be? How does that make sense, you can't have sweet with no sugar? At that point I said nevermind because the tone in his voice and the attitude he had, I decided not to place the order. When I got to the window to talk to him, he was gone. This is exactly why I dread going to this place and will never go again. He is just so hard to talk to and so rude, every...

Went through the drive-thru and ordered a small dunkin energy drink and asked for a water cup too, dude said ok and the total on the screen said 4.36, plz note that NO ONE said the price OUT LOUD (like you're supposed to) and i got the total from the screen at the drive thru that said small dunkin energy drink, total: 4.36 I go up to the cash window and hand the lady a 5, since the total IS 4.36 She says it's 5.45, i tell her, no that's not what the screen says, she says post tax, I tell her yeah, the screen gives you the whole total, post tax. She tells me that its cuz i got a water, i say a water cup is free and she tells me they can charge for a large water cup....I DIDN'T ASK FOR A LARGE WATER CUP, I JUST ASKED FOR A WATER, THEY ELECTED TO MAKE IT LARGE AND THEN DIDN'T TELL ME THE FULL PRICE. I told them exactly that and that they are supposed to tell the total BEFORE the cash window. Would not go here again, most dunkins have nice people but by the looks of it, this location just a bunch of greedy a-holes that don't know how to do their job and will just scam you. Idk what their names were but whoever works the drivethru around 8-9am on a thursday at this location needs...