I am never ordering or eating at this restaurant again. I have been a regular customer of Simply Thai Bistro in Wheaton and tonight a $16 dish (we ordered 5 dishes) was missing from our carry out order so I called after we unpacked everything and the manager/owner insisted that they packed all 5 dishes. I politely told her that there was only 1 bag and that we unpacked everything and I told her which dish was missing. She continued to insist that I must be wrong and that they packed all 5 dishes. I took a photo of everything we received and told her that I would drive back and show her the photo and that I was a regular customer who spends over $100 per order every 4 weeks and that I would not go to this amount of trouble to steal a beef and broccoli from her! I had to drive back to the restaurant and I still never got an apology. The replacement dish had a lot less beef than usual (we have ordered this dish often and the difference was noticeable and we perceived it was intentional) I understand that no business is perfect and all I expected was a simple apology and to receive what I paid for and to not be accused by the owner of lying and trying to steal something from her. Ridiculous. The owner of this business has a lot to learn about how to treat customers and how to resolve a mistake they make in such a way that leaves the customer feeling like they are valued and their business is appreciated. The rice noodles in the Pad See Ewe were quite overcooked tonight as well. Mush. Plenty of other restaurants in Wheaton to support. We...
Read moreThe atmosphere of the restaurant was warm, cozy, and very welcoming. I especially liked how the sunlight filled the space, which made it feel comfortable. As soon as I walked in, the staff greeted me kindly, which gave me a good first impression.
However, the food was disappointing. I ordered Pad Thai, which I usually enjoy, but the flavor was much more sour than what I expected. I thought maybe it was just a more authentic style, so I kept eating, but soon after, I started having severe stomach pain. It was such an intense pain that it felt like my stomach was being twisted, and it lasted even after I left the restaurant. I usually have a strong stomach and rarely get sick from food, so I was shocked. I hadn’t eaten anything else that day, so I’m certain it came from the Pad Thai.
Because of this, I unfortunately have to give a low rating on the food. It was painful enough that I couldn’t go about my day normally afterward. Still, I want to mention that the Thai ice tea was very delicious, and I did enjoy the atmosphere...
Read moreIf you’re looking for an incredible Thai dining experience in Wheaton, Simply Thai is the place to be! I’ve been a regular customer here for over a year, and it continues to impress me with its delicious food, excellent service, and unbeatable value for money.
As a vegetarian, I truly appreciate the variety of flavorful options available. My go-to dishes are Pad Kee Mao and Veg Basil Fried Rice—both packed with fresh ingredients, bold flavors, and just the right amount of spice. And if you have a sweet tooth, the Mango Sticky Rice is a must-try!
Beyond the amazing food, what truly sets Simply Thai apart is its warm and welcoming atmosphere. It’s a cozy sit-down spot where the staff goes above and beyond to make sure every customer has a great experience.
Highly recommend this gem for anyone craving authentic...
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