Suzette's Crêperie — Restaurant in Wheaton

Terrible experience for Christmas tea. From getting a reservation through every point of the 2-hour tea, the service was just short of openly hostile. I called for a reservation in November. I had to call a few times on different days to get ahold of someone. When I finally spoke to someone, the person was so rude, sighing that I wanted a reservation. I made it clear on the call if they were already booked, no worries! I get it is a busy season and so hard to get staff right now. She said no it was fine (yikes). She asked if there were any dietary restrictions, I mentioned that I was vegetarian, but it was ok not to do anything different since I know it is a preset menu. She was clearly irritated that I existed, but said they had a different menu. I chalked it up to a bad day, and moved on. When we arrived for tea on Saturday (20 minutes before the service), I found only steps into the restaurant. I looked for signs to a wheelchair entrance but found none. I tried calling several times, but got no answer. When my friend arrived she went in to ask, and we were sent around back. It is in a courtyard with an open sewer, and a car blocking the way to get in. I was able to barely squeeze past and my friend lifted furniture out of the way. The door was locked and we waited and waited in the cold for someone to let us in. Another patron sitting at a table tried unsuccessfully to flag someone down too. Finally someone opened the door, and immediately barked at us that we should have told her we were coming (after I'd waited in the cold for nearly half an hour). My friend patiently explained that she had just been inside asking. I also explained that I tried to call. The person just huffed and said here this table is special for you (lol clearly not since you were just yelling at us for not telling you we were coming). It was a table near the bathroom with servers rushing past and faraway from what looked like a lovely set up with a piano and centerpieces in the main area. After several minutes, someone stopped by and asked us what tea we wanted. No listing of any options, no welcome, nothing. We rushed to try to pick something since it was clear the server only had a few seconds. We had to ask for cream and sugar. Unlike many of the nicer establishments, the sugar was just dumped in packets on the table. There was not even enough regular sugar. The tea was not steeped for long enough and was just poured. No pot was left at the table. Then the server came by and dumped the first course. No presentation, no explaining what each item was, nothing (this was the norm throughout). Mine arrived with the meat portions. At this point, I was not going to say anything and just get through it, but my friend caught the server before he ran away and reminded him that I was vegetarian. He just took the plate back and arrived with a new plate several minutes later. All they did was replace the meat parts with extra cucumber sandwiches. I couldn't believe it. Why bother asking (and, frankly, implying there were actual alternatives) if you don't actually do anything different. I scarfed down six tasteless, stale sandwiches since I'd driven an hour and half to get to this stupid tea and was starving and cold at this point. The quiche was fine. Probably could've gotten the same thing at Costco. Even though servers were rushing past our table, we had to routinely flag down anyone to get seconds of what they were serving. No one ever came around with more tea, so we had to wave someone down to ask (and at that point we had to ask a few people just to get a single refill). The scone course was great. Fresh and warm. Delicious. No seconds were offered on that. The final dessert course was ok, nothing special. But again, I would've liked to actually drink tea with the cookies, but it was hard to get anyone's attention. I hesitated to write any review, I get times are tough and there are off days, and patience is needed. But this went so beyond that. The service from reservation to when the check was thrown on our table was just...

Researched teas in the area to celebrate a birthday with my daughter and daughters-in-law. We settled on Suzette's because of the English Tea price of $42/per person and made reservations for 4 for March 2nd.

The big day arrived, we were seated, and our waiter gave us our menus. The menu price for the English Tea was $42/per person, which we selected.

When our bill arrived, we saw that they charged us $50 per person for the English Tea.

I brought it to the manager’s attention thinking it was a mistake, and she said the prices had changed in January (we went in March), but they hadn’t changed the menus yet. She also stated we had to pay the new price. We didn’t want to argue so we paid the bill.

This experience left a bad taste in our mouths. I called the next day to talk to the manager (Carol). She apologized and said the Owner (Donna) will call me back within a few days. I waited a week and Donna never called. I called and spoke to another manager who told me they could change the prices at any time without notice. It seemed normal to her that the menu price didn’t necessarily have to reflect the actual price charged. And of course, we were not informed at any time about the price change. It was I who had to point out this discrepancy. This manager said the owner Donna is out of town but will call me next week to discuss it. Again, no word from owner Donna. So, the owner’s solution to a legitimate customer concern is to ignore it, hoping it’ll just go away.

Well, we have gone away and will stay away from Suzettes! While we completely understand that prices can change, under no circumstances should the stated/published prices be different than the price charged. If the menu is incorrect it is the responsibility of the establishment to notify the customer that the menu is in error BEFORE they order the item!

We are Wheaton residents and based on this blatantly unethical behavior, we will never patronize Suzettes again and will warn our family and friends about their...

2 weeks ago I had called to inquire about Christmas tea for two. I asked if I was charged per person or as a whole as it's advertised "Christmas tea for two". The girl I spoke with over the phone informed me that it would be $43 total for the order even stating that the website is confusing. She asked how many people it would be for and I said 8 but asked again if it's $43 per order and since she said yes I asked for 4 orders. This then sounds as if my total order should be around $175. I even asked to pay over the phone but was told in-person was the preferred method of payment. If I could have paid over the phone or online none of this would have been an issue as I would've seen the actual charge. My friend picked up the order and was charged $354. She tried to dispute the charge but the bakery was busy and due to the amount of people in there during Covid times she wanted to get out of there. Once she informed me of how much she was charged, I called the bakery and was told the owner would call me back. I've called every day to reach the owner and have never received a call back. It's very frustrating when you call a place of business for clarity on prices, are misinformed by an employee who doesn't know the correct information to give and then can't get any resolution from the owner of the establishment. No concern about finding out who I spoke with to help get that girl more training shows the qualities of a poorly run business. I will never order...