Terrible experience for Christmas tea. From getting a reservation through every point of the 2-hour tea, the service was just short of openly hostile. I called for a reservation in November. I had to call a few times on different days to get ahold of someone. When I finally spoke to someone, the person was so rude, sighing that I wanted a reservation. I made it clear on the call if they were already booked, no worries! I get it is a busy season and so hard to get staff right now. She said no it was fine (yikes). She asked if there were any dietary restrictions, I mentioned that I was vegetarian, but it was ok not to do anything different since I know it is a preset menu. She was clearly irritated that I existed, but said they had a different menu. I chalked it up to a bad day, and moved on. When we arrived for tea on Saturday (20 minutes before the service), I found only steps into the restaurant. I looked for signs to a wheelchair entrance but found none. I tried calling several times, but got no answer. When my friend arrived she went in to ask, and we were sent around back. It is in a courtyard with an open sewer, and a car blocking the way to get in. I was able to barely squeeze past and my friend lifted furniture out of the way. The door was locked and we waited and waited in the cold for someone to let us in. Another patron sitting at a table tried unsuccessfully to flag someone down too. Finally someone opened the door, and immediately barked at us that we should have told her we were coming (after I'd waited in the cold for nearly half an hour). My friend patiently explained that she had just been inside asking. I also explained that I tried to call. The person just huffed and said here this table is special for you (lol clearly not since you were just yelling at us for not telling you we were coming). It was a table near the bathroom with servers rushing past and faraway from what looked like a lovely set up with a piano and centerpieces in the main area. After several minutes, someone stopped by and asked us what tea we wanted. No listing of any options, no welcome, nothing. We rushed to try to pick something since it was clear the server only had a few seconds. We had to ask for cream and sugar. Unlike many of the nicer establishments, the sugar was just dumped in packets on the table. There was not even enough regular sugar. The tea was not steeped for long enough and was just poured. No pot was left at the table. Then the server came by and dumped the first course. No presentation, no explaining what each item was, nothing (this was the norm throughout). Mine arrived with the meat portions. At this point, I was not going to say anything and just get through it, but my friend caught the server before he ran away and reminded him that I was vegetarian. He just took the plate back and arrived with a new plate several minutes later. All they did was replace the meat parts with extra cucumber sandwiches. I couldn't believe it. Why bother asking (and, frankly, implying there were actual alternatives) if you don't actually do anything different. I scarfed down six tasteless, stale sandwiches since I'd driven an hour and half to get to this stupid tea and was starving and cold at this point. The quiche was fine. Probably could've gotten the same thing at Costco. Even though servers were rushing past our table, we had to routinely flag down anyone to get seconds of what they were serving. No one ever came around with more tea, so we had to wave someone down to ask (and at that point we had to ask a few people just to get a single refill). The scone course was great. Fresh and warm. Delicious. No seconds were offered on that. The final dessert course was ok, nothing special. But again, I would've liked to actually drink tea with the cookies, but it was hard to get anyone's attention. I hesitated to write any review, I get times are tough and there are off days, and patience is needed. But this went so beyond that. The service from reservation to when the check was thrown on our table was just short of hostile.