Auntie Anne's — Restaurant in Wilkes-Barre Township

No professionalism! Supposed to be open at 11am! I’m on lunch break and came here on my break at 12:05 and asked the person when would they open! They kept saying 10 minutes and I was asking for an actual time as they should be open. No sense of urgency, professionalism, or respect for others time. The manger was very rude and so are the employees on the shift, they have no understanding of customer service. The mini dogs were burnt and I requested a refund the guy started saying I was being unprofessional for questioning the burnt hot dogs and suggested I shouldn’t tell him how to do his job. He went on to insult me as I never disrespected him and I asked for a refund. Calling corporate! Doing your job correctly is having the store open and operating on time at 11 on the dot. Also several customers had to walk away who were also on break and In a rush. TO make it worse the worker, saw this review and went and added a bogus review to my business page when we don't even have customers in person! Have contacted Google and forwarded everything to our legal dept

Edit 8/4 Google removed the reviews and found that the review was made from the same location I was standing in even though Joseph swears his employee didn’t do it. Google doesn’t remove reviews without...

Left a review earlier with my business name and the employee retaliated and left a FALSE review on my business page. I spoke to the owner and he’s supposed to speak to the employee tomorrow! However that’s not enough has the employee has made false accusations and Google is currently investigating the account that was created to make the review. Waiting for Google to get back to my lawyer to confirm the locations of reviews and account created to leave review as all info is linked...

Never have anything made fresh anymore everything sits in the warmers for hours and then you get it and it's hard and cold. Expensive for what. Such a waste auntie Anne's used to be my favorite place to get a pretzel or some hot dogs bites but not anymore. 15 to 20 minutes just for a fresh order it's ridiculous. How long are you allowed to leave your food in the warmer for ? You'll make...