Subway — Restaurant in Williams

I just finished driving 9 hours to visit the grand canyon with my family. We got in late and we were all hungry. This Subway is a 24 hr one inside of the Love's station. So I ordered a Turkey Italiano and a meatball sub. Well after having the Turkey sub made, I found out the meatballs were very burnt, probably because they have been "cooking" all day, and it would be 16 minutes for a meatball sub. Well now my nice hot Turkey sub was going to be ice cold. The staff was confused about the "cold sub" and the fact I wanted it remade when the meatballs were done. But now it turns out the meatballs were frozen and it would take even longer than 16 min. Ugh! It was already 9:45pm!

Since my kids will not eat anything but a "pizza type sub" I asked her for something like that. One of the gals grabbed a personal pizza wrapped in plastic from the back and came out bending it in half and said, "it's actually pliable, do you want this?" Um, not anymore. So much for "Eat Fresh"

I asked if she can make a pizza sub and she was able to do so. So back to the Turkey sub, she remade it...but they were out of lettuce, "do you want me to prep more?" Um yeah! I thought...You guys are open 24 hrs....its not like you're closing anytime soon.

Once I got back to our hotel, we did enjoy the subs. So 1 star for their willingness to help/be prepared and 1 star for actually making...

Walked in, only one person in line and was paying, 2 girls behind counter completely ignoring me, finally Naviea I believe was her name asked me what I wanted, I told her a foot long Black Forest ham with Swiss cheese, she says we don’t have Swiss, ok cheddar, she says what kind is meat, I repeated my request, what bread, cheesy, what cheese???? Again repeated my request, 6 inch or foot long? Again repeated request… at this point I got the impression she hadn’t listened to a word I said EVER! And the pissy attitude from start to finish! As I was paying with cash, I was not looking at the card reader, she barks hit the X? Next thing I know she reaches around the register and slams her finger down on the card reader. I’m thinking WOW! She then rudely asked if I wanted a receipt, i said yes please, she hands me my bag without saying a word! She is a true customer service gem!! Never again...

Never thought I'd write a review about Subway on any site in my entire life. REALLY horrible day, bad mood. Charming host, instant fantastic customer service made me instantly look at name tag without looking like a creepy old man. Casey be she.. I Saw they had a new gardenia, she warned me it was hot and offered to put it in a side cup with my foot long veggie delight (at 290 pounds, gotta watch my girlish figure). Sandwich to perfection. I came out to find a large crack in my windshield, but I didn't care, because Casey made me happy and I'll worry about that later. It gets surreal... sandwich bumped around in the heated trunk, eventually transferred to fridge. Eventually put it on the sink for the unwrapping. It looked exactly like the picture. Thank you Casey, thank you Subway...