Bonefish Grill — Restaurant in Williamsburg

While visiting Williamsburg we decided to order take out from this Bonefish Grill for supper. There was an app link on Google Maps for ordering that was SO user-friendly that I commented to my wife that The Bonefish Grill has really put some thought and care into this app! Rarely do I say that, because it is rare that I don't bump into a digital roadblock on many sites. We ordered two entrees with four sides, paid for it, and there was even an immediate link for directions! I was very impressed. The order in which links appeared proved that someone was paying attention. When I get there I park and look in my text box for a message from Bonefish Grill confirming my order was ready to be picked up. It was there, AND it said to provide the parking space number I was in and the Make and Model of my car, and they would be right out! I didn't have a parking space number so I drove to where there were numbered parking spaces, pulled in, confirmed everything, and the app said, "We'll be right out with your order!"

I waited 20 minutes before I lost my patience and went inside. The young gentleman who was either the manager or responsible for Curbside Pickup asked if he could help me. I showed him my phone text with the order number. He acts as if he's solved a cryptographic message and bolts to the kitchen. He comes back with my order in a bag. I thought he might want to know my experience so that no one else is inconvenienced by either bogus directions or inattention by staff TO those directions. His response alerted me to the fact that he didn't understand what I had just explained to him, or he was explaining TO ME as if he were writing an answer to a discussion question on an exam favoring the number of words as opposed to the quality of just a few words. I tried once more to help him understand what I had just experienced, and he seemed about as concerned as if it were raining while he was duck hunting. Therefore, I resolved to write a Google Review that might alert the Powers at The Bonefish Grill that either their app needs tweaking or their staff needs a few hours actually operating the app so they understand what it means when it says, "We'll be right out with your order!" As I carried my order out to my car, I tapped on the window of the lady parked in the numbered parking space next to me and asked her if she was waiting on her order to be brought out to her. She said, "No, I'm just waiting for about 10 more minutes before I go in there and pick up my order." I told her my experience and that I was hoping to relieve her of the same experience. She said, "Oh, I've gone through that same routine a couple of times in the past, but I soon learned I had to go inside to pick up my order. But thanks anyway." As we ate our entrees, I could tell that, when hot and fresh out of the skillet, the food was probably excellent. But as what we were eating was tepid and tired, I would have to cancel one of the stars given to the quality of food. There WAS no service, so of course, how could I give ANY stars for that? I was SO stoked about the quality of the app, but then, like a trusting idiot, I waited for it to be brought out to my car....

Bonefish Grill - Williamsburg, VA: A Culinary Gem with Impeccable Service

I’ve dined at countless restaurants, but few experiences leave me as impressed as my recent visit to Bonefish Grill in Williamsburg, VA. While Bonefish Grill is a chain known for its consistent quality, the Williamsburg location elevates the dining experience in ways that deserve special recognition. Service The shining star of our evening was our server, Sean. Quite simply, Sean was hands down the best waiter we have ever had. His professionalism, attentiveness, and genuine warmth made the meal all the more enjoyable. From the moment we sat down, he anticipated our every need, seamlessly balancing being helpful without ever hovering. His knowledge of the menu was impeccable, offering thoughtful suggestions that highlighted his clear passion for the food. Sean’s service truly set a new bar, and it’s worth returning just for that level of care alone. Food Bonefish Grill has earned a solid reputation for delivering reliably delicious seafood, and this visit was no exception. The dishes were perfectly seasoned and expertly cooked. Whether it was a seared fish or a perfectly grilled entrée, each bite was bursting with balanced flavors that showcased the quality of the ingredients. And, of course, no review of Bonefish Grill would be complete without mentioning the legendary Bang Bang Shrimp. No one does it quite like Bonefish, and the Williamsburg location executes it flawlessly every time. The crispiness of the shrimp, paired with the signature spicy, creamy sauce, is simply unbeatable. Atmosphere The ambiance at this Bonefish Grill is equally worth noting. The restaurant is inviting and cozy, striking the perfect balance between upscale dining and casual comfort. It’s impeccably clean, which, combined with the well-thought-out décor, makes it a warm, welcoming space to enjoy a meal. Whether you're out for a romantic dinner or a family gathering, the atmosphere enhances the dining experience. Value While the prices at Bonefish Grill do lean toward the higher side, the quality of food, service, and atmosphere make it well worth every dollar. It’s the kind of place where you’re not just paying for a meal—you’re paying for a complete dining experience, and that’s something worth investing in. Location Though all Bonefish Grill locations are known for their consistency, the Williamsburg, VA location has an extra edge. Situated in an upscale area, it’s a great destination for locals and visitors alike. The staff's ability to provide top-tier service and maintain a clean, inviting environment keeps us coming back to this specific restaurant time and time again. Final Thoughts In a sea of dining options, Bonefish Grill in Williamsburg, VA stands out as a true gem. The combination of Sean’s unparalleled service, the restaurant’s consistently seasoned and well-cooked food, and the inviting atmosphere make it a must-visit for anyone who appreciates great seafood. Yes, it’s on the pricier side, but for the experience you get, it’s...

My family, friends and I have been going to this restaurant for years now and for some reason, in the past two years their service somehow plummeted. My friend and I went on a Sunday afternoon to enjoy some good food and decompress from our School and life commitments. But, unfortunately we were met with not so great service that will ruin the mood for our day and cause even further stress, embarrassment, and complete discomfort. Our appetizers were beyond delicious, but my side dish with our entrees came with an extra piece of hair that I didn't ask for. Given that this was not the first time it would happen, I froze, stopped eating and was even taken back from talking to the staff about this. But, I chose to tell them, the first person I talked to immediately apologized and seemed very sweet and he then called on the kitchen manager. This manager was immediately set on the notion that it was potentially my hair and started DEMANDING answers out of me about what I wanted to do. I was completely in shock and I didn't know what to feel or how to feel or what to say because I just found a hair in my food and this highly intimidating person is inches away from me raising his voice and demanding an answer from me on top of saying that it was my hair in the food. We sat at a high-top and my hair is very long and was mostly beneath the table, compared to the hair we found which was extremely short. This "manager" went on to talk about our server told him that we know him, first of all we didn't discuss this with the server and we never said such thing. My friend and I were talking about knowing and incredibly sweet and hard-working server at the restaurant named Sean, the kitchen manager was never mentioned and our server shouldn't be eavesdropping on our personal conversations. He continued to boast about how "people come in here all the time and say that they know me but I dont!" in such a demeaning, intimidating, and high tone considering that our tone was never down to that level AND us telling him how uncomfortable we were with the way he was speaking to us. Nevertheless, he continued engaging this highly unprofessional demeanor all the way back to the kitchen which is open by the way and went off talking about us to our server IN FRONT OF US in a bad way. I couldn't even believe my eyes at this kind of behavior stemming from something that happens all the time at restaurants that could've been handled in such a better, calmer, and respectful way!!!! The team offered one of the owner's number, we had a call and she managed to settle the situation. If it wasn't for her I would never step foot in any Bonefish or Bloomin' Brands restaurant ever again! Please take care of your employees and especially ones that hold leadership positions, because they seem to lack serious customer service and basic human to human...