The Smokey Griddle Pancake House — Restaurant in Williamsburg

First and only visit. Bottom line upfront. Disorganized, busy kitchen, & untrained staff (easily flustered, unattentive, no teamwork, etc.). Bring water and snacks, and a map to somewhere else. Staff let us stand around for about three minutes when we arrived; no greeting, not even acknowledged, and didn't let us know we should get our name on the wait list at the end of the counter (three regular tables were open, plus a large table). We almost sat ourselves. Figured it out when a guest behind us cut through all of us waiting and called up a server to get his name on the list. So, name on the list, we waited around 15 minutes for a table. The person cleaning the tables was the most courteous and communicative of all the staff. Seated, we waited for our server, about five minutes. First time to the table, we told her this was our first visit and she took our beverage order. She returned about 10 minutes later with beverages and asked if we were ready to order ... but we were still waiting for menus ... five minutes later, she returned with menus and then went on her way. She returned 10 minutes later and we placed our order. Still 16 minutes too early for lunch menu, but you'll see where this should not have been an issue for order to include lunch. My coffee mug was below half empty at this point, but I figured she or another server would come around with a pot to refill. Nope. Coffee mug was empty long enough for the mug to completely dry, so I went to the counter to get a refill. A large orange juice and another coffee were finished within our party of four. Still no ice stopped by our table. Between 50 & 60 minutes later. As I was about to get up for more coffee, our waitress set a tray stand near our table and returned 3-4 minutes later with most of our food. She asked if everything was good and then mumbled about my pancakes as she walked away, and returned about 3 more minutes later. Coffee refill offered, and she returned a shirt while later with coffee, only to neglect us for the rest of our visit. Somewhere in there, I tried the sausage patty to find it overcooked, dry, and somehow only lukewarm at best. Food was overall less than what we expected for the price in quality and about average in quantity. Three of us went to & returned from the restroom (water covered more than half of the floor in the hallway to the restrooms, but coned so okay, I guess). Waited 5-7 minutes more while a line of patrons sat and stood around waiting--for their turn to wait some more. I stood and then made my way to the counter with the register. Without waiting in line, I stood at the register area for nearly seven minutes before anyone even made eye contact. Yes, at this point I was curious how bad it could get, so I only cleared my throat twice while standing there. A different waitress sat about 2 feet from the register but must have been on break because she was head down with her phone the entire time I was at the counter, right in front of her. A different staff member finally looked over at me and approached halfway to ask if I needed something ... I replied that I was waiting to pay ... realizing I had no check he said our waitress was busy but would be back soon. About 4-5 minutes later, our waitress pulled a check from her notebook and handed it to me at the counter without a word. The other staff member returned and rung me up. Finally out of there. If you read this whole review, maybe this place is for you. Whichever meal you show up ready to order, order from the...

My husband and I found this place from google. It seem to have really good reviews (in regards to the food)so when we walked in it was busy. We were unsure if it was self seating so I asked a waiter and he said “no you need to get in line like the other people and wait to be seated” I thought it was a little rude to word it this way BUT I let it go. So we finally get seated and I assume he was the owner or the manager that took our order. I assumed he did this because the servers were busy no biggie. The food comes out (which was brought by the manager) and as we’re eating we notice NOT one server ever came to check on us. We were just there surrounded by other guest whom were clearly getting takin care of. After we finished our meal we waited for our check and again no one ever came. After 20 mins the manager comes by and say I’ll have your check ready at the front. We paid and I asked who do we tip since we never had a server? He had this blank look on his face like he assumed we wouldn’t pay or leave a tip.. he takes the tip money and just says “I’ll take care of it” the interesting part of this story is that EVERYONE else received a check and EVERYONE else had a server except us. The food was excellent BUT poor customer service I’ll never be back. I was a server for over 10years and not ONE time did I ever judge if someone would tip or pay their tab based on their race, age etc.. it’s sad that this is the world we live in now where my skin determines if I can pay my bill. Many will read this review and believe it’s an isolated incident or “it’s not racism/prejudice” but let me add that before we left (while waiting for our check) another family came in same race as me, they were seated by the manager and sat there for at least 15 mins before they had to literally flag a waitress down to get their order placed. GOOD food will only get you so far but GREAT customer service will keep you in business for...

We walked in and we were seated by who I thought was the manager. We sat at the table for almost 10 minutes before anyone asked us what we wanted to drink and as we were sitting we noticed that all the spoons at the table were dirty. Once the girl came and asked us for our drink order it took her almost 5 minutes to bring the drinks and brought the wrong drinks. She came back to take our orders and my boyfriend asked for his eggs over easy medium and she looked confused. The food was ready and sat under the heat lamp for over 10 minutes before we got it. The manager stood next to our food and did not bring it to us as he saw us sitting there while the food was in the window. She brought our food and told my boyfriend "they are cooking your food now because your steak given to someone else". There was only 2 tables occupied at the time. The other table came in after us and was up and gone by the time we started to eat. The waitress did not come back to the table to check on us. They when the manager came to the table after taking food to another table I started to explain to him what was wrong and the waitress came over and said to him "it's fine I got it". Very poor customer service and food is below ok. I got the breakfast burrito with chicken and it was bland and tasted like chicken eggs peppers and onions in a tortilla very little seasoning and very little flavor. Home fries were not good even after I put salt and pepper on them. I would not...