Tropical Smoothie Cafe — Restaurant in Williamsburg

So boom I ordered 2 Bahama Mamas. Smoothies were garbage. I went back to ask for a remake in an appropriate manner, of course. The manager/owner of the establishment comes to the front of the store to address my concerns. I asked if he could possibly remake the smoothies & to make sure that the containers are thoroughly clean (because the smoothies tasted like banana, which is not in the ingredient list). He became offended & told me that they are always clean. He insisted to take the original smoothies & to put them back in the mixer to “make them better”. Unsanitary. Red flag. I asked if I could just get them remade completely. He then proceeds to hassle me on the ONE other time I asked them to remake a smoothie for me in the past. Stating “this is the last time I’ll remake it. If you don’t like the smoothie then order something else.” I always order the same smoothie no matter what tropical smoothie establishment I go to. If it doesn’t taste right, then I’m going to speak up me take it back. Point blank. The customer is AWAYS right, right? So if the customer needs something to be remade, what EXACTLY...

Customer in front of me just asked if he thought peanut butter would be a good addition to his smoothie. The employee responded “How would I know? I’ve never tried it.” The two ladies working seemed to have very positive attitudes overall, but the male employee who responded to the customer that way was either over stressed or something. He seemed to be the only one not relaxed. I don’t know if customers are cranky normally, but everyone here seems patient. Clean location. The “no mask, no service” sign is definitely not a policy I support considering many customers are unable to. But that’s the choice of the business to exclude people. I just picked up my order and had straws thrown across the counter to me. I did attempt pleasantries like “Have a nice day,” but was met with a turned back and “uh huh.” Seems to me that the stress in the team reflects onto...

I come here a lot, when I say a lot because this only fast food place my 2 year old will eat. I always get there kids strawberries and bananas smoothie for him. So today my son drop his smoothie he is only 2 years old, I told the owner that he accidentally dropped it, mind You I just just paid for it like just pay for it and he didn’t even drink it yet I asked him if I had to pay for it he told me he can only give me 20% off which crazy to me. He is a baby. Any normal person would say it’s okay I’ll make another one . And he knows my face. I don’t mind paying for it but am not about to pay again because a 2 year old dropped he his again .i will never come back here again and spend no money. Just lost a very big customer that’s...