MOD Pizza — Restaurant in Willis

The restaurant is beautifully decorated and clean. Damien is exceptional.

They now serve Square pizza! (Or so it seems)

October 27 2023 update. I was reading some of the one star reviews concerning the rudeness of the staff and the shortages of toppings and sauce. Get ready folks, times are changing. I was there the other day, and although Damien, the prior store manager has moved, the staff was incredibly friendly and helpful.

When I asked for a lot of cheese, they put three full scoops of mozzarella on my pie. When I asked for “a lot of pepperoni“ they went ahead and made me proud. The taste of the pizza was phenomenal. The extra cheese and pepperoni made all the difference in the world.

I guess the negative reviews have done some good because their work process has improved.

October 26, 2024 update: we were in the store yesterday and noticed that the standard “mod“ pizza came out of the oven with a thicker crust then we have had in the past. I don’t know what they did, but between the thicker crust, and plenty of pepperoni and mozzarella, the pizza was just simply unbeatable. Keep up the good work.

November 15, we returned to the store and we were served by this mature woman who was incredibly friendly and helpful and made the absolute best pizza we have had from Mod or anywhere. I will hope that she is working various shifts and will always ask for her when we come in. Her pizza was worth waiting for.

Occasionally will be out driving, coming home from running errands and needing a soft drink to quench our thirst. Going into a convenience store doesn’t get it. We go to Mod, pay for our drinks fill up the cups and sit down and we can sit there for as long as we want, enjoying the drinks and chatting, and, talking about what for the rest of the day. It’s very comfortable and they never bother us about ordering anything to eat or we’re planning on staying.

The only thing I don’t like about this branch of Mod is that the person preparing the pizza tends to rush you to tell them what you want on it. While they’re putting one item on, they want you to go through your list and tell them what else you want on the pizza. I don’t find that to be Effective and you tend to lose track.

I am not an employee nor a shareholder, but just an interested customer...

I’m a loyal fan of MOD Pizza for its delicious food and exceptional service, and Jocelyn is a shining example of what service should be—friendly, attentive, and personable. She made us feel valued as customers, and her service was hands down the highlight of our visit.

However, the restaurant’s cleanliness was unacceptable. Tables were unclean, the trash near the drink machine was overflowing, and the floor was littered with debris. The bathroom had no paper towels, which further emphasized a lack of attention to basic upkeep. When I asked for a rag to wipe down our table, I was handed a dry cloth with no cleaner and no offer to clean the table. Ultimately, I hoped the employee would offer to wipe it down but no avail. For a brand that prides itself on quality, I expected better.

I decided to visit First Watch early the next day. While waiting, I noticed the outdoor trash was still overflowing, and the entrance door was smudged with fingerprints. I share this with the hope that management will address these issues, as they undermine the otherwise fantastic dining experience that Jocelyn provided while making our pizzas.

Thank you for your attention to this important feedback—I know MOD Pizza can do better to create a clean, welcoming environment...

Today was my 2nd time here. I have ordered in advance both times since I currently am unable to go into any establishments nor dine in due to constraints. I have been to many MOD pizzas over the years. Regardless, my first visit was great. Todays visit not so much. I ordered the pizzas at 1:45 for pickup at 6:30. I arrived at the "superfast" window at 6:37 but the did not give me the food that was literally sitting there to the side until exactly 7:00pm. It was not even warm at that point. It seems that the current management is unable to handle the restaurant sadly. Perhaps inexperience or incompetence? The line behind me was getting long and the vehicles behind were starting to just drive over the barrier and leave it took so long. Frankly if you have 3 staff members and a sporadic window you should have at least one person manning the window between the takeout window. Not all staff handling in store walk up orders and completely ignoring the window. I ordered ample time in advance. However if they would like I will very happily bring my crying newborn in and wait in line so to make the dining experience atrocious for everyone not only myself. Even better the pizzas were both burnt. Thanks so much. Burnt, cold pizza is...