Folino's Pizza - Williston — Restaurant in Williston

We had family coming into town and for the first time we ordered from Folino’s. We ordered two large pizzas, and three dozen bone in wings. When we got our order to the house and everybody started to dig in, some family members said that the chicken in the wings did not look cooked thoroughly and there was a little pink. So we decided to put it in the oven to cook them a little longer. The next day I went to Folino’s and spoke to Dan the manager. He assured me that the wings were cooked thoroughly and recognized that some people had a problem with a little pink. He said they don’t fry their wings, but they smoke them and a smoker for an hour and then they put it in the wood fire Slab and is cooked to 160°. Even though I’ve never had Woodfire wings, the wings were excellent in taste. He with no hesitation, offered either a refund or a gift card because they wanted to make things right. So he cooked me another three dozen wings for free and made sure that they were cooked thoroughly. I’m very happy with the customer service, and there’s a good chance he was right and we were wrong. But he still wanted to make sure that the customer is happy. So I wanna give these guys five stars. Nobody got sick and nobody has gotten sick at their restaurant, so I may have been in the wrong. But he still comped the order. I totally recommend this place. Please understand that traditional chicken wings is cooked on a deep fryer but when it is wood oven, they might look a little differently. So I was happy with the experience and that’s why I give these guys five stars....

We went on a Friday night and it was very busy. That said we were served in a reasonable time and got a table to sit at. They don’t clean the tables so we had to clean our own table. It was dirty. One of the things we noticed, which was unpleasant was the cashier who was handling money and cards was also putting pizzas in trays and in boxes fit customers which is definitely not hygienic. This made us actually not eat the crust of our pizza. The food server from the back was very polite and brought out our appetizer first and made sure to get the rest of our food together. The meatball appetizer was delicious. The pizza sauce was very acidic and the crust despite - being Woodfire cooked - was actually quite soft and we expected it to be crisper. The cannolis were huge, but because they’re so busy they have to make them in advance and they put them in the fridge so the cannoli is soft and doesn’t have the trademark crunch so it was lackluster at best.

Not a terrible place, but they should be much more aware of their hygiene practices in preparing and presenting food to customers. Even when they’re very busy and they need the extra help, the cashier should be washing their hands or sanitizing them before touching and handling the food...

Always get take out here when we go, just cause it works for my family. And order online when I do so. The pizza is fantastic but I've got just 2 issues.

1. Ordered from here probably around 15 times now and about a 1/3 of the time something about the order is wrong. Something requested off the pizza's still on it. Something added is left off. Second one is the bigger bummer because it costs more. I'd call to order, but I'm fairly certain it directs you to order online if you do so.
2. I've only ever been able to order for 45min at the very earliest. Which is fine, but then I'll go and sit in the waiting area because I have nothing else to do, be asked "what are you waiting on?" and when I answer be asked "well why didn't you order it for sooner?" I imagine just a disconnect from whoever sets up the online order and the workers. But come on. This is also why I never bother asking them to remake things when they're wrong, I don't want to wait another 45 minutes while my other food gets cold.

Pizza's great. Workers need more access to the online system to help with communication. Actual people working are very nice, would like to put that...