Subway — Restaurant in Willoughby

We went in at 5:30, or so and ordered our sandwiches. The lady working did the standard greeting and rushed us along with making our choices. We presented a coupon when paying and she instantly says, "You have to buy 2 and this one doesn't qualify" and automatically tore another coupon off the paper. We had read the fine print before going in and my sandwich was not on the list of disqualified sandwiches. We mentioned that and she said, "you're lucky I'm taking a coupon, most of the other subways don't even take coupons". Uh, what? I know it says something about at participating stores, but i feel like she didn't want to take the one we had torn off the coupon sheet of paper. We pay, then exit, and before we left, all the lights are off inside. It wasn't even 6 pm. I realize stores close early now, but wow, that early? That explains the rushed feeling when we ordered... Our sandwiches were...

I don't review places because I think everyone can have a bad day.... Til today June 28th 2018 after me and my family went to the movies we decided to take my child to Subway because it is his favorite place. It was the worse experience of my life. It took more than 10 mins to get my child's sandwich and it seemed like only one person was working. A young woman was making sandwiches and ringing people up while another worker did nothing... I was shocked because it usually takes 5 mins in and out even on a busy day in other locations. Warning: DO NOT GO HERE! Until they hire extra people or retrain those workers you will be waiting more than 10 mins in line for ONE SANDWICH! I didn't order two because the one took 10 mins FOR ONE SANDWICH! It was not a lot of people there this day either. I won't be going back to this one... Have...

Ordered online for a 12pm pickup. Crossed my fingers knowing it was lunch rush time. Steak and cheese and meatball subs. Usually disappointed by all the other food chains I was hoping for mediocre at best. What a wonderful surprise to find that this Subway came through with two of the best subs that we've had in years. We'll definitely be repeat customers! Thanks for the great food and customer service in a time where it's sorely lacking. And the bogo coupon on the app was honored as well as bonus points from...