Jojo Japanese Hibachi & Sushi — Restaurant in Willowbrook

Here is a story. I was actually enjoying this place. However several events unfolded and ruined my night. We sat down, ordered drinks a roll to split as appetizer and 2 hibachi dinners. 1st, the waitress confused my wife's drink with someone else's. No big deal, quickly corrected. Chef came out and started cooking and did everything out of order. Not a big deal, the food was actually pretty good. More than half way thru hibachi I started wondering where my sushi was and asked about it. The waiter looked confused, went back and forth to the kitchen few times and came back to tell me that "they are working on it". (They forgot). It took another 10 minutes for it to come out. Ok, no big deal, we had a few pieces of it, and bagged everything else home. The waitress has not come by thruout all of dinner to check on refills, no big deal, I was planning on having only one beer anyway. Because they forgot the sushi, I was expecting something, maybe a free desert, or completely take it off the bill, since I expressed my dissatisfaction when they first brought out the sushi. But nothing. When the waiter came back to collect the payment I asked for them to take off the sushi. He stood around for a second, shook his head and left. He came back and told us that we cannot bag the sushi since he took it off the bill. That's when my blood boiled and I started raising hell. There is a mandatory 18% tip already included in the bill, so I told them that now I am extremely dissatisfied and I'm not paying the tip, and to take it off. Because they ran my card already, they couldn't, or didn't know how. So they gave me a $20 gift certificate. I understand that they were busy, running crazy, and we are all human, and I was even ready to pay extra tip. And actually enjoyed the food and experience. All I wanted was a free desert because they forgot the sushi. Even people next to me were puzzled that we were asked to leave the sushi. LOL. Who's right? You don't know how to address dissatisfied customer. And sometimes have to take a small loss to keep them happy. You want great experience, go to Aodake. (They are closed on Mondays, that's why we went here). Sorry, I won't be back here. Bunch of...

We had visited once long ago when they first opened and it was okay, a little pricey but not too bad at that time. However, I don't know what these guys are thinking nowadays, but their prices are absolutely off the wall insane ! It was no wonder there was only one other table seated.

We sat down, reviewed the menu for a bit, and kindly got up and left.

Sushi rolls are upwards of $22. and from what we remembered, they weren't that great when we visited before...

Also, the place smelled like lots of cleaning solution, and the tables and seats were pretty beat up. The floor was also sticky. Not very appealing.

We ended up looking for another place to go since we were really craving Sushi and it was a Monday, (meaning many Sushi places are closed,) but we ended up finding this REALLY cool place called All Blue Sushi in Bolingbrook.

Unfortunately, we will never be back.

Update to your reply:

Hi there, I read a few of the other reviews and your responses, and it is apparent to me that you do not know how to take constructive criticism. Unfortunately your menu is terribly expensive and overpriced... I fully understand prices have gone up everywhere, but my family member works at another local sushi restaurant, and they are still very affordable even after doing major upgrades to their facility.

I am allowed to give honest feedback -- and please know I am not being rude.

We were extremely polite to our Server, why else shouldn't we be ? but unfortunately, we just didn't feel like the menu suited our desires and remembering our last experience, didn't feel that it was worth it.

I'm sorry my review didn't make you happy, but you may want to reconsider your menu pricing or offer some specials that bring in more customers...

I think the one thing it seems you really have going for you is basically being the only hibachi nearby since Tai San is no longer offering it.

Also, it's okay to receive negative feedback, but it's how you respond to it that shows your level of professionalism.

PS - I'm pretty romantic 🥰😘 (That was cute)

Okay, I wish you...

This will be a long review so please brace yourself. My husband and I decided last minute to have a family dinner here with our 4 children. Upon arrival we were seated right away. We sat for about 10 minutes when the waitress from the back came to take our order. Hubby and I ordered a chicken, shrimp, and steak dinner to share , my oldest daughter ordered salmon sushi and I ordered a chicken and rice dinner for my 3 little children to share. After the rice was cooked he took the very small portion of rice and divided it between us all and when I asked why the rice was such small portions, the guy who sat us down came from the back of the restaurant and tells me that it’s ONE serving per dinner. The serving were given was literally ONE serving size not TWO. The servings were not even the size of my hand, it looked like two table spoons of rice on my children’s plate. He then gets upset and tells me that if I want more then I’ll have to order a side of rice. Instead of the extra rice, I ordered noodles for my children instead. Once we received the bill they charged us Hibachi style chicken with shrimp when it was supposed to be a noodle dinner since we did no longer wanted the rice for our children, a side of noodles and the dinner my husband and I shared. The bill was totally incorrect! They was supposed to charge us for ONE hibachi Noodle dinner, ONE Hibachi steak, chicken and shrimp dinner, side of rice, Sushi and soft 5 soft drinks and a beer. Not to mention, they tipped themselves $23.00. I understand how gratitude works but I have never seen a restaurant do that before. I did not mind this time because the gentlemen that cooked our food was TOP TIER! 🙌🏽 the waitress who took our drinks and order was rude and do not take down the order correctly. This was our last time ever coming to this place. My husband and I order food from here all the time. Sadly this will be...