Charleys Cheesesteaks — Restaurant in Winchester

I've been to this location a few times now to pick up food for my Mom & husband. The men who work in this store are extremely unfriendly & unkind. The first time I went, I just thought oh well, maybe it was just because I was there early & they weren't fully open yet. The next couple of times I stopped by, it was the same rude service, no smiles, no customer service skills -- just hurry up and give me your order & don't say anything to me, that's the vibe I get from the workers. I drive to the Winchester location from Charles Town just to pick up these subs for my elderly mother & husband (because apparently they really like the food), but if it were me, I would never go to this...

Cooking area and eating area was discusting. A big cockroach crawled across my foot as I was eating December 19, 2017 at 9pm. Employees, along with the supposed assistant manager, could barely speak english and were rude and unprofessional about it all. Spoke amongst their language to eachother, called me vulgar words, what they didn't know is I understood them. Asked for corporate number and to speak to the manager and we were refused both options. The manager apparently only comes in once a week or month according to the assistant mananger. Should probably fix the cockroach problem along with the employees. Professionalism and cleanliness is a big part of an...

They are illegally showing lower prices than their menu actually is. Was just in there was trying to order a large Philly cheesesteak that's priced at 12.99. She rings me up, it says 23.99. I didnt order a drink nor fries just the sandwich. This is an illegal practice. Chose to...