Las Palapas - Walzem — Restaurant in Windcrest

I come here almost every single day and I have reward points and I was accused of other people using my account. No one uses my account I just happen to go there every day, I live right down the street and I like to have a margarita everyday through the drive-thru with my snack. Their margaritas are very good. My mom and I come in and dine in about once a week, the other day we also brought my sister. It took at least 15 minutes for them to get their margaritas on the rocks and they were very watered down. I always get mine Frozen so I had mine and it was fine. My mom knows how her Margarita is supposed to taste and it was watered down so we asked for them to remake their margaritas. Well another 15 minutes goes by and they still don't have their margaritas and we are done with our appetizer and our food served. I went looking for our margaritas and they're sitting at the bar and I asked the bartender and she said the manager was bringing them out. Well we're eating our food and they finally got their margaritas, almost done with our food. The manager came out talking and talking and talking and offered them a shot they didn't want a shot they just wanted the Margarita made properly or brought out in a timely manner so it doesn't sit there and melt. Plus you want to drink your margarita with your food. My mom and sister ordered a large guacamole for appetizer to share and split it on their ticket will the waitress put $6.49 on both of their tickets. The large guacamole is only $6.49 but the guacamole she brought out was huge. It was like double a large, all we ordered was a large. In the menu it says medium or large it doesn't say huge for $13. The manager took their Margaritas off the ticket finally. I was trying to explain to him we did not want anything for free, we just expected our Margaritas to be brought out in a timely manner. And then to offer them a shot, my mother does not drink shots of alcohol. He should have taken the Margaritas away and remade them himself or stood there while the bartender did it and brought them right back to us, then he would not have had to take anything off of our ticket losing money for the store. They were not busy, there was no excuse to wait 30 minutes to finally get margaritas. And all that manager did was stand there and argue with us instead of just remaking the drinks right away. He knows we go in there a lot and we know how the Margaritas are supposed to taste. And we know when the ice has melted and they are watered down. And the bartender also telling me "well it's got ice in it that's why it's watered down" which was very mean. I'm not dumb, the drink sat there at the bar and the ice melted and watered down the drinks. Instead of them just fixing the problem all they did was sit and make us feel like we were doing something wrong. Same thing with my reward points, because I go through the drive-thru everyday I get accused if someone else using my account. If you look at what's ordered, the same thing is ordered all the time, if somebody else was using my account why are they going to order the same thing I do? It's absolutely ridiculous to frequent an establishment and spend money there and get...

I'm disabled. But I was trying to park my vehicle under the shade right next to a white SUV. I attempted to back in several times and finally got it right. By that time a young lady came out to tell me that I couldn't park there because there was a ramp there. The ramp is off the sidewalk. It is not labeled as a handicap or anything of a sort. She proceeded to tell me that I couldn't park there because the SUV next to me had a wheelchair. I asked her again why the SUV Wasn't parked in the handicap. She just said that the customer that owned the SUV had a wheelchair and was not going to be able to get in her vehicle with me parked next to it. Mind you....the ramp they're talking about is off the sidewalk. Not a handicap ramp. So I pulled out and parked under another tree in the shade. Although I'm handicapped, I still did not Park in the handicap section, for the mere fact that I simply wanted to park under the shade. When we went to the restaurant to be seated, it took a while for someone to come to our table. We explained to the waitress ( Lupita) about not being able to park where we wanted to park. She told me that the SUV belonged to the "manager" and that the manager was not wheel chair bound and just didn't like people parking next to her. She mentioned it to the manager and you can hear the manager and literally her whole staff laughing about it. After that we received the worst service. The lady behind us got her food first although we had already been there for nearly fifteen minutes. And all I ordered was the cheese enchilada plate. My friend ordered a margarita. After I received my plate a vehicle began to park in the spot that I was not allowed to park. A gentleman came in and sat waiting for his pick up order. Apparently they knew this man. Because the manager came out , pointed to him and joked " you owe me three dollars for parking there.". And again the whole staff began to laugh. And the the whole staff laughed hard enough for the whole restaurant to hear. We were going to go to the Austin Hwy location but I insisted on the Walzem location because they're usually very good. The staff is very unprofessional. But then they follow the unprofessionalism of their manager. I will be calling corporate. This person they call the manager has no business being in this capacity. Unprofessional is an understatement. She deserves to be...

After being promoted by a customer of mine, i finally made it into this location on Walzem. The manager quickly greeted me and told me i would be attended to in a moment. She then proceeded to have a conversation with her servers in Spanish. Then i was sat quickly at a table that is in some need of repair.

Rory quickly grabbed my drink order and walked away. This was the quickest part of my experience. None minutes later i received my drink, chips, and salsa. He went ahead an took my order where i had to upsell myself and he went away.

As i look around and eat my stale chips and salsa, the other servers respond well with their customers. I got Rory who seems to be having a bad day. Still waiting on the chicken tortilla soup i ordered my street tacos. Food comes all together at the same time.

Charro beans had the most flavor and needed no seasoning. The Chicken tortilla soup tasted like campbells chicken noodle soup with tortilla strips on it. The street tacos werent bad. Lacked the flavor and spices that im used to from Mexican Cuisine. The Queso Fresco was a nice touch. I did ask fpr some salsa verde to flavor the tacos up. It had an odd taste to it. The portions were decent sized though. Ill give them that. Rory was also quick to see if i needed a refill.

Now im waiting for the bill to close out. Its been 20 minutes since ive pushed my plates and put my credit card out. It wasnt busy. Not at all what was described to me. I may eat here again. I wont go out of my way for it though. Recommend? There are other places nearby i would recommend...