Cuppa Eden — Restaurant in Winter Haven

With love, I want to offer advice for more continuity with customer experience: -Customer service training for existing and newly hired staff including greeting customers upon entry and exit, checking in during wait and after eating meal -Expectation management for wait times of dishes upon ordering and informing customers if it will be longer than that time Bonus: placate with trying a delicious beverage or pastry, on the house if over -Dedicated staff to respond to all reviews on Yelp and Google to thank reviewers for their positive feedback & offer resolution or more info for those that are negative -Ceiling fan in dining area to move smoky air or better exhaust system in kitchen -Signage or foldable chalk bulletin on exterior of building listing hours and open (the existing open sign is hard to see with the tent on window and cafe is not visible from all parking spots)

This was my 2nd visit to Cuppa Eden and it was polar opposites from my initial introduction. The first was spectacular! There was a young lady working the dining area who was so pleasant and added to the ambiance with her hospitality.

In a nutshell, this second visit will be my last. Upon entering, the young man cashiering did not greet us nor say I will be with you shortly as we idly waited at the counter as he fulfilled other duties. Once he was done and at the kiosk, he sort of awkwardly stared, still with no greeting so we warmly initiated with a “hello how are you” 😬 Fast forward, we waited over 45minutes for food to not come out and for other patrons who came 10mins after us to be given their food. I asked for a refund and when (who I am assuming was the manager) came to the kiosk, she didn’t greet me nor ask about my experience. Merely confirmed my name and that the refund would go back on my card. Very disappointing for any business let alone a small one (and on the heels of a fantastic 1st experience months prior). Please be better for future customers and ensure a consistent experience so that they can return. Want Cuppa Eden...

Nestled in the heart of Winter Haven, * Cuppa Eden* is a hidden gem that promises and delivers an exceptional dining experience. From the moment I walked through the doors, you're greeted by the warm and inviting ambiance that is only surpassed by the meticulous cleanliness of the establishment.

The person that served us at Cuppa Eden exude genuine hospitality, ensuring that we felt welcomed and well-taken care of. Their attention to detail and dedication to creating a memorable experience are evident in every aspect of the service.

Now, let's talk about the food. The shrimp and grits are nothing short of spectacular. The shrimp, cooked to perfection, are succulent and flavorful, complemented by creamy, well-seasoned grits that create a harmony of textures and tastes. Each bite is a testament to the chef's expertise and passion for culinary excellence.

The breakfast steak is another standout dish that showcases the restaurant's commitment to quality and preparation. The steak, tender and juicy, is cooked to your preferred level of doneness and is paired with expertly seasoned sides that elevate the entire meal.

Let me tell you ! A Cup of Eden is a must-visit for anyone seeking an extraordinary dining experience. The cleanliness of the establishment, the excellent hospitality, and the outstanding dishes like shrimp and grits and the breakfast steak make it a place that will leave a lasting impression. Make sure to add it to your list of go-to spots—you won't be...

01/27/2024 update: The location has changed, but the service and deliciousness has not! Amazing customer service, friendly and attentive. The coffee is perfection and the food is heavenly! We had the chicken and waffles for their Saturday brunch and not a crumb was left on that plate!

Hidden gem alert! Located in Inwood, which is a short distance from downtown Winter Haven, and well worth going to. The coffee shop is small, but smartly organized and adorable inside. They have different options for coffee and the food is mouthwatering. I tried the special which was a tomato soup and grilled...