Crackers and water are supposedly free of charge here per a manager's explanation. The customer service here is terrible, however with the exception of three bartenders. These three bartenders or servers are notable, however, in that they are especially hospitable. One is a man with red-hair whose name may be Parker, the other a Latino man with short, curly hair, and the last bartender was a young woman, seemingly of South Asian heritage. These three bartenders provide quality service, and in the case of the young woman, are kind enough to let one down gently when the answer to a question is seemingly, no. Unfortunately, this young woman is no longer employed by ABO from what I was told by by management. I say this as despite management's guarantee that the crackers come without a surcharge, I have been rudely regarded for having even inquired of them. Each time, this rude service has come from a bartender named, Ian. He once turned me away the moment I walked in the bar telling me to go to Wendy's instead. Another time, a manager stated that I was clear to stay until closing time enjoying nothing but water and crackers, which are stored in large buckets on most of the restaurant's tables both inside as well as outside. After an hour, the manager asked that I clear the table for another guest, mind you without asking if I was going to order. I asked the manager if he would like for me to leave. He stated that he would. I then moved to a table outside that was devoid of any crackers. After sitting there for only a few moments, I was told by Ian that the general manager did not know why I was there and that I needed to vacate the premise. This is despite a manager granting permission for me to dine at ABO. When I asked to speak with said manager, Ian waffled and eventually threatened to call the police to have me removed from the restauarant for loitering. I never once refused to leave the establishment. Upon him saying this, I decided to leave rather than engage with him any further. I exited ABO stating that I would be happy to speak with both management and police alike. I was able to discuss both incidents regardimg Ian's behavior with a manager named, Josh. He was amazing and listended to my concerns. In short, while this bar may look aesthetically appealing, there is more to be done regarding...
Read moreHad an absolutely horrible experience Sunday thanks to the girl behind the bar. I have to call her this because when speaking to management after the fact, they refused to give me her name. We went in on Sunday at 4:30 for a special dinner as I am moving away. Oysters are my favorite and we have been here before, but will never be again!
The "girl behind the bar" yelled at us as soon as we sat down for attempting to move the table so we could get behind it. "DON'T MOVE THE TABLE!!! IT'S AN OLD SHUCKING TABLE AND CAN FALL APART!" Ok....if it can fall apart, why would you be using it? Then our waiter, a very nice young man came over to take our drink order. We let him know we had Groupons. The "girl behind the bar" yells "ONLY ONE GROUPON PER TABLE!!!!" Ok.....we have used 2 before while dining there but ok. Then the "girl behind the bar" is explaining to everyone that can hear how "I am the only one working, it's been a terrible day, and I'm almost out of oysters" Well, Atlantic Beer and OYSTER only has 3 items on the menu, so we asked if there was enough for us and she said yes, I have one bucket. One bucket for 5 people is certainly not enough. We explained to the waiter that we came specifically for the oysters, so we would be leaving. The "girl behind the bar" states "Well, you came on and Sunday that's why we are out." What that has to do with anything when you are an oyster bar I will never know. Our waiter apologized twice for our "Bad experience".
After leaving, I called to get a name for management to call on Monday. Whoever I spoke to refused to give me the name of the "girl behind the bar" and informed me that she was so upset after we left she had to leave the floor. She said we were cursing her, which I informed him was a false statement as I do not curse. All in all, a horrible experience. Steer clear of this Oyster bar for 2 reasons....1. They may not have oysters and 2. You may experience the rath of the "girl behind the bar".
By the way, we left there and went to Blu......2 blocks down and SURPRISE!!!! They had oysters! On...
Read moreWORST EXPERIENCE EVER...first the waitress/bartender was having a bad day was beyond rude and aggressive...got a Manager and got a new server...ordered the fish chips by recommendation and oysters because , well its an oyster bar...oysters were the size of quarters and were dry and sticky...i asked for the manager AGAIN and he apologized offered something from his BOCA menu...meanwhile my daughters fish and chips were delivered and she made a face after eating the fish and the Manager was like....whats wrong you dont like it....she said she was fine ....he walks off I ask her whats wrong she says its gross....i take my fork to cut it open and as God is my witness it smelled like a cat crawled up someone and DIED....we had to go outside the smell was so bad..I thought the server was gonna throw up when he smelled it..Manager comes over and Apologizes again for serving us rotten food and offers us a table at Boca...we r done really...but are starving at this point...we r seated...she orderes a salad with chicken..steak was good....salad was subpar and missing multiple key ingriedients....he offered to bring them out we declined....i needed a drink at that point...ordered a magarita....YUCK...tooo much alcohol....all of a sudden i feel something wet hit my back and a fellow patron says maem there is water dripping in your purse...i turn around and the airconditiner is spewing water in my 800.00 purse and all over me... im standing up trying to just get dry.my purse dry and GET OUT....i ask for the check and the manager comes over with my server who is trying to mop the floor and puts a bucket under AC....manager APOLOGIZES AGAIN and says dinner is on him....well he was wrong actually it was on me as my daughter started vomitting violently 20 minutes after we...
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