I had an extremely disappointing experience with Ocean Blue Galleries Winter Park that I feel compelled to share to prevent others from being misled as I was.
I visited the gallery last year while in Orlando and saw a beautiful lion painting (or so I thought). The lion holds deep personal significance for me as my late son’s name, Ari, means “lion.” Naturally, I was drawn to this piece.
The salesperson, Lilli, immediately engaged me, took the artwork into a special dimly lit room, and passionately described the brushstrokes and how they come to life under different lighting. This entire presentation strongly implied that I was looking at an original painting.
I didn’t purchase it immediately but exchanged numerous emails with the gallery afterward. Twice in my emails, I referred to it as a painting. Not once did they correct me. Instead, they carefully avoided calling it a painting themselves, referring to it only as a “piece.”
After much deliberation, I purchased it and had it shipped internationally. When it arrived, I was shocked to find that the certificate described it as a limited-edition print, not an original painting.
Feeling deceived, I reached out to the gallery, expecting them to take responsibility. Their response? 👉 They admitted they saw me calling it a painting in emails but didn’t correct me because they “didn’t want to offend me.” 🤯 👉 When I requested a refund, they hid behind their 3-day no-refund policy, ignoring the fact that they misled me in the first place. 👉 When I pointed out that honesty should be a company policy, the gallery director, Nick, actually said "do truly strive to be honest and upfront with all of our clients". (As if honesty is optional, like a goal you work toward rather than a basic ethical standard.)
Let’s be real: If you have to “strive” to be honest, you’re already admitting dishonesty is part of your business model.
The Takeaway:
❌ Ocean Blue Galleries engages in misleading sales practices. ❌ They deliberately avoid clarifying details to secure sales. ❌ They will NOT take accountability once you realize the truth.
If you’re considering buying from them, triple-check what you’re actually getting—because they certainly won’t tell...
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