Jimmy John's — Restaurant in Woodbury

Jimmy John's is well-known for marketing itself as "freaky fast", a term that I assume to mean "We will deliver your order within a reasonable time frame." For this particular location, that definition of the franchise's slogan seems to mean very little. I work at an undisclosed location about one mile away from Jimmy John's; on my lunch break, I ordered from this location and received a confirmation of my order at approximately 5:53 PM. I was expecting the typical fifteen-minute wait I normally experience whenever I order from Jimmy John's, but after twenty-five minutes, I started to become concerned. I understand that rush hour was a factor for the time window, but surely heavy traffic wouldn't delay the "freaky fast" food delivery service any longer than that. At 6:36 PM, my order finally arrived, with not so much as a mention of the disproportionately long delivery time, let alone an apology.

I'm no quantum physics expert, but doesn't forty minutes seem a bit too extended a wait to fit under the definition "freaky fast"?

Now, I was originally going to allot two stars for this review (I would give one star if my order had been botched), but I also understand the pressures of working in the fast-food industry, as I have been employed as a food server in the past. I know what it's like to serve irritable, demanding customers, to meet unreasonable demands from management, and I know what it's like to work under a time crunch. It's a difficult, thankless, and stressful line of work. However, even with these variables in play, there is little to justify the lack of conscientious customer service. If a company wishes to keep (or at least not alienate) a customer, proper customer service must be provided, regardless of the line of work. Jimmy John's should be no exception.

With this in mind, the week after this disappointment, I decided to give Jimmy John's a second chance. They managed to deliver my order in about twenty-five minutes this time - a slight improvement (and this time, they remembered napkins), but still a little more than questionable when the distance of one mile is taken into consideration. Ultimately, while Jimmy John's is a place I would still order from in a pinch, my expectations for speedy service have been drastically lowered and will remain so until this location determines the cause - and solution - for this "sluggishly slow"...

Ordered through the mobile app for my lunch, which is 2.5 hours from now. The app said there are deliver delays, so I figured out would just order ASAP and maybe it would take a little longer than normal. Nonetheless, I called the store after I placed the order, feeling silly because I figured they would tell me there would be no problem getting my order to me by 1PM (I ordered at 10:30).

The first person that answered the phone told me he'd just gotten there and he seemed unsure of what was going on. I asked if he knew anything about the delayed delivery time and he stated no. He talked to someone else in the background and then told me again that he had just walked in. I asked if I could speak to someone who hadn't just walked in. I explained I ordered the food for my lunch and wanted to ensure I'd be able to eat it on my lunch break at work.

Another person picked up the line and I explained the same thing to him. I asked if the delayed was half an hour or several hours. I explained that my lunch is at 1, which is in 2.5 hours, and if I could expect it by then. He said "well I hope so." I explained that it was frustrating to not have any indication of timing and that if the food wasn't delivered by 1 I would need a refund.

I was not unkind during any of this conversation. I work in customer service and felt that it was acceptable to try to get a timeframe, however I was made to feel stupid for dating to ask such a question.

My food ended arriving quickly, however the person that delivered it didn't even confirm who the food was good and practically threw it at me.

It is NOT wrong that I asked for a timeframe. I was NOT rude to any of the people I spoke to. I even tipped, which none of these employees deserved.

If you catchphrase is "freaky freaky fast", then maybe don't be surprised if your customers ask normal questions when there are delays. And it is beyond rude to act like I somehow deserve bad service for dating to ask a question.

Your employees need to be retrained as they apparently don't understand the bare minimum in providing customer service. And I regret tipping as no one deserved it.

Do better. Because this was a...

I went through the drive through and wanted to order a sandwich with ham, cheese, tomato, lettuce, mayo and pickles. It was my first time here so I didn’t know how to order and saw that you could essentially build your own sandwich so that’s what I asked for. Samantha, who was taking my order was rude and explained to me in a very condescending way how I could order a #1 that came with lettuce, tomato, and mayo. I then asked her if I could add cheese to that and before she let me finish, Samatha cut me off and yelled that #1 already came with cheese. She yelled if we wanted something else in a very annoyed voice and I asked if she could add pickles she sighed and agreed. Overall very rude service and rude employees. (I didn’t get the chance to talk to other employees so idk if other employees are nicer, but Samatha...