Underground Burger Bar — Restaurant in Woodson Terrace

I have never had the need to write a review about a restaurant, but I will make an exception for Underground Burger Bar. My expectations were low being a burger joint in the basement of the Holiday Inn across from the airport but it turns out they didn’t even hit that mark. I ordered the Underground Burger since it was big and I could box up half the burger for later after eating half I came across a very large piece of hair wrapped around one of my steak fries. The server was kind enough to offer me something else which I said I would take because I was still hungry. The manager then came out to ask what my issue was and so I showed her the hair and she then offered to comp the meal and asked if she could get me something else. I asked if she could bring my something small because I already ate half of the burger and she proceeded to tell me she could not do that because it was an “isolated” incident and a hair has never been found in their food before and she also offered to bring my food back out to eat... so I rejected the offer for anything else as she took the hair wrapped French fry to the kitchen. As we were signing the check she came back out to the table and held the hair up in the light in the middle of the dinning room. Mind you the table next to us was waiting on their food and were already upset due to not being greeted by anyone after waiting at the hostess stand but now they have to see the hair that was in my food! The manager proceeded to tell me the hair did not match her kitchen staff because the hair was blond or red which also does not match anyone in my family.... if the hair was not theirs then who was she suggesting put it there? I can only assume she was trying to blame me which I was not fond of.. The manager single handedly ruined the entire meal as well as future business from me and my coworkers who often stay near the airport for work. It is common expectation not to have food with hair on it, but if there is you should offer to bring them something else to eat if they are still hungry. I suggest the owner properly train their managers to handle this situation with a mich more professional and...

Atmosphere: The Underground Burger Bar is hidden in the basement of Holiday Inn. A basement isn't the most inviting place to go to eat. The place it self was nearly deserted; there was one guy at the bar, and I wasn't sure if he worked there or not. The gray decor made it feel like a sterile underground bunker that had been dressed up. 2/5 for atmosphere.

Staff: The staff was friendly and greeted us promptly. They had a good balance between making sure to wait on us and giving us space to think about what we wanted to order, and then space to enjoy our food. They were good about keeping the water cup full, and used that as an opportunity to clear dirty dishes, instead of making multiple trips. One employee was training our waiter, who was a little awkward, but still nice. 4/5 for staff.

Food: The food is good, especially the onion rings. It's nice to find good food in the same building where you're staying. There are many options for vegetarians; they have a variety of burgers on the menu and they can all be substituted for a veggie burger. If you are looking for a quick bite before your flight, this could be a good choice....

We sat down and ordered our food. The burger seemed like it was made from old meat( you know the ground beef you should get rid of, but how you can slide it on by) and the fries were ice cold. The empanadas were hot but I didn’t like them. I told the man about the cold fries so he went and got another order which he clearly just put in the microwave. Smh. Understanding that you are getting ready to close but… if there are 10 tables with tv’s and one table with people sitting why not turn the other tv’s off first . I just got the feeling of nastiness from the lady working. I’m sure I won’t be going back. The guy that was our waiter seemed nice but service and food quality just did...