Elder Paintsil's African Restaurant — Restaurant in Worcester

This is my second time here. First time I got waakye, kenkey and fish. Second time I got yam, plantain & palava sauce, then kenkey (both fante and Ga) and fish. First time was a walk-in and took about 20 minutes from when I ordered till when I paid and left. Second time I called to order for pick up. I was told 20 minutes, I got there about 35 minutes later and the god wasn't ready so I left because I had other errands to run. I came back about 30 minutes later and it was ready. The cashing out process for my first time was great. It was a young lady who seemed to know what she was doing. The second time was an older lady, she was not mean but also wasn't nice. She didn't seem to know how to operate the cash machine and rang my order up twice - so had to insert my card twice for two different payments when it should have been one.

Finally get out of there in about 1.5 hours only to get home to find that there were no plantains as requested for the palava sauce... At this point I was too tired and just frustrated.

Overall, price point is good, portions are excellent, restaurant is somewhat clean. Attention to detail, customer service and especially timing for call in/pick up orders could use some major improvement. Will I go again yes, will I recommend? Yes I will recommend with a caveat and a bit...

The restaurant workers are very polite. But the food was awful. Sad to say it was a waste of $14. The chicken was flavorless, hard and the meat honestly was inedible. The skin was soft, but had no flavor, but for it's size it was hard to believe that the meat was so hard and just a waste. It was old to be freshly fried as I was told. And for raw un cook onions. Only was good...

I love this place, awesome food, neat environment .. My problem is even when i call ahead and they give me an estimated time, i can arrived up to 45 mins after the time they gave me and still have to wait for my order to be completed -- I never understand this, and its frustrating I want management to correct this issue because its...