Papa Johns Pizza — Restaurant in Wylie

This Papa John's location is always better than its nearby competitors. With that said, we ordered 3 pizzas on July 21 and we were very disappointed. I ordered over the phone and the girl on the other end must have been her first day on the job. She couldn't figure out how to take my order. I didn't have any coupons so I asked if they had some she could apply to give us a little discount. She had no idea. I told her they have always applied some coupon in the past and asked if she could ask a manager. She seemed clueless and may have asked but replied saying no. So we ended up paying nearly $60 for 3 pizzas! As far as the pizza quality, one of the pizzas we ordered half supreme and half cheese only. As you can see by the picture there were only 2 slices of supreme while the rest was all cheese. So did she enter the order wrong or was it made incorrectly? Either way, we way way over paid for that pizza. The other two were meat lovers pizzas and they were decent. As you can see by the pictures the toppings were not evenly distributed, so some of the pizza slices had very...

I'm not one to typically complain about orders unless it's REALLY bad. And this one takes the cake.

Not only was my pizza 30 minutes late (on a 30 minute order), but when I called a manager for an update someone picked up the phone but never spoke so I sat there for 5 minutes listening to customers place orders in the store. I hung up since my food finally arrived only to be disappointed...

I figured the pizza would at least be WARM since it was so late but it was almost colder than room temperature! Disgusting. And if that wasn't bad enough, one of the pizzas was completely ruined since the garlic sauce exploded in one of the boxes.

Decided to call the store again to give them a chance to redeem themselves and (surprisingly) someone picked up this time. I let them know the situation and all they could say was "Sorry. We get complaints about that delivery driver all the time".... HUH??? This person is still employed and I can't even get a partial refund for a ruined family dinner?

Yikes. Stay away. Far away. Please fix your staff and...

I ordered the new cheese burger papa d sandwich...3 one with meat and cheese only 2 the regular way except no sauce on one of them . The person who took my order was impatient with me, I knew my order would be wrong , normally I would have ended it then and went elsewhere but my little Nephew was wanting to try the sandwich. I was told my order would be 25 minutes, arrived there was told they didn't have an order for me by my name, I told the young lady what I ordered she said oh I have it here under Mel, I asked who is Mel? She said I thought that was what you said our connection was bad. Another 30 minutes later I came back, people crowded in, no social distancing, then I here order for Mel, smh. I took the order and left. Needless to say I will not be ordering from Papa John's ever again. Back to...