Mikura — Restaurant in Wyomissing

My wife and I called and were given a reservation for Valentine's Day at one of their 2 hibachi tables. We are both in the hospitality industry and were not surprised when the person on the phone told us that it might be a bit longer because of the night. No problem, we were excited to have our infant son out to see and eat and have a great time.

We arrived on time (ahead) of our reservation time. We were seated in the right area behind the bar at a hibachi table. First, we were the ONLY people there with 5 or 6 tables in the main seating area. A young man came and got our drinks and brought them quickly, great start. The man we assumed would be the one doing our hibachi came out about 20 minutes later, he was personable and energetic. He took our orders right away and seemed like, despite having already been there for about 30 minutes, he was going to help us have a fun meal. We ordered a sushi roll as an appetizer, that came about 20 minutes later followed shortly by soup and "salad", literally lettuce with watered down dressing. The weird part, the dressing was in the bottom of the bowl and the lettuce has been placed on top. Nothing else, just lettuce and thin dressing underneath it.

Our hibachi guy came out a bit after to inform us that our child's food was being cooked first because he looked hungry. Ok, cool, but then why isn't is being done out here at the hibachi, isn't that the point? No explanation and he went into the back. He brought the child's meal out 15ish minutes later from the kitchen, no hibachi no show just semi warm broccoli, fish and rice (despite us having ordered noodles).

No other employee contact until a man in a blue hoodie came and asked us if it would be ok if our food was cooked in the kitchen and served in the dining room. No, that was not the point of our visit at all. We called and asked about a hibachi table, were sat and ordered at a hibachi table, the guy came and heated up the hibachi cook surface and then almost 90 minutes into the meal you tell us that's not happening?

We told them we were not interested and that we came for one reason, to have dinner at the requested hibachi table. He offered a 10% discount on our check and handed us a check for $53?!! (Didn't charge us for the two adult entrees but did charge us for the soups and salads that were supposed to be included with the entrees we never got)

I was shocked. They didn't feed us, minus the 1 roll, soups and lettuce and they gave us a bill after we had gotten nothing we had asked for? I paid for what we had eaten and left starving. We went to a restaurant up the street and got takeout with no problem.

Skip this place entirely and go ANYWHERE else for sushi and he hibachi. They obviously have no idea about customer service and there are many better options within 2 miles.

Thanks for ruining our Valentine's Day dinner (our first one out since the new baby), we will be sure to let people know how well...

The first thing I noticed was the disheveled appearance of the man who greeted and sat us at our table. Upon being seated, it was apparent that the displays on the table (four of them) were obviously not regularly wiped down. They appeared to be sticky and were quite filthy. The displays sectioned off the center of the table, which appeared to have been avoided one too many times while it was wiped down between guests. We decided to stay and give the place a chance as it had good reviews.

We ordered our food- the sushi love boat. It took a bit of time, which was no bother to us, but apparently bothered a man who had been sitting in the back the entire time on his laptop. Originally, we thought he was just another customer, but it quickly became evident he was a manager of sorts when the restaurant started to fill up with customers for to-go orders. He appeared bothered and was not dressed as someone you would think represented a managerial position at a restaurant-- long, un-maintained hair covered with a ball cap, a Hawaiian shirt, dickie-like pants and checkered sandles with socks.

The man appeared annoyed that he had to get up to help his staff with the influx of people and orders during dinner-time. Not only did he appear this way, he vocalized it quite loudly and unprofessionally for everyone to hear. The words he used to speak to his staff were an insincere, sarcastic "yea, I get it... you guys are really struggling today." He continued to stare down the gentleman making our sushi and asked him to stop our order so they could make other people's who came after us. He then demonstrated the poorest excuse for customer service and the definition of unprofessionalism by apathetically asking what the customers wanted who came in. They proceeded to ask him about a coupon, in which his answer was "do whatever you want," throwing his arms up and walking away.

Shortly after this, the soy sauce dishes were brought to the table and appeared to have been wet nested. The boat was then brought out and appeared clean enough, but I could not help but question its cleanliness after my previous observations, especially since the corners appeared to be a little neglected.

While we were eating, I noticed this "manager" pick both his nostrils with his thumb and forefinger multiple times and then immediately handled a customer's to go order without washing his hands.

Before leaving, I used the restroom and the floors were sticky all over which could be attributed to cleaning products. The faucet had hard water stains all over it and the door around the handle was very grimy and appeared sticky. The rest of the bathroom was tolerable.

We felt sorry for the employees working under this "manager" from his utter disrespect towards them. We will NOT be returning to this...

So I've lived in the greater Reading area for over 30 years. Needless to say, I feel like I'm pretty familiar with the area and know most of the resteraunts. So when we were looking for a place with Sushi at 8:30 on a Sunday...I was pretty confident nowhere would be open. One of my group however found Mikura, which I had never heard of, and found it was close to where my parents worked for years...so I was surprised. I was down, so we went.

I'm not really used to having good tasting pan-Asian cuisine in the area; usually you have to go closer to Philadelphia to get anything decent or you have to just accept you'll have some very basic and serviceable "standard" Americanized Chinese. This wasn't what happened. I ordered the Beef Udon Soup. My dinner companion had meant to order the same, but accidentally ordered the stir fry. So we ended up sharing our platters between each other, and both were fantastic. Someone else got Shrimp Hibachi and a forth person got Coconut Chicken. Everyone loved everything they had. I also got to try some sushi, a mini volcano roll to be specific, and it was equally delightful.

Everything was great. The chef/owner (not sure whom he was) was pleasant and gregarious, the vibe of the restaurant was great, and over all it was an unexpected surprise in the area. We...