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We placed a delivery order for the following items:
A steak wet burrito with red sauce. A shrimp taco. Rice & beans. A chicken quesadilla.
We received the following items:
A steak wet burrito with cheese and sour cream. No shrimp taco Rice and beans. A pork quesadilla.
When I called into the restaurant to figure out what went wrong, the manager blamed me and the delivery driver for the error. She became combative when I insisted that I had verified the order was almost completely incorrect. I initially was only seeking a refund for the incorrect items delivered.
This was a very poor experience for a newly opened restaurant. I am incredibly disappointed in the manager's approach to our issue. I will not be a returning customer, as all I wanted was the food I had ordered.
The manager blamed me for misinterpreting the food I received and attempted to eat.
I would avoid this restaurant, as many other options exist. I don't believe I have ever had such a poor interaction with a restaurant in the past. If they continue on this path, they will likely fail in the future. Zero stars, absolutely...
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The food is amazing and so fresh!
El Castillo restaurant... 301 E Michigan Ave, Ypsilanti, MI 48198
I have tried many entrees from the food truck and the restaurant. YES, the restaurant is NOW OPEN! The food is outstanding!
So far, my favorite dish is the Tacos Dorados. I've had them a few times now. The chicken is moist, the tortillas are light and crispy. The green sauce is not spicy, yet it's quite flavorful! If you like spicy sauce, they make that as well.
I also had their homemade churros. They were so delicious.
I believe it's also a women's owned restaurant. They offer authentic Guatemalan cuisine for dine in or carry out.
You won't be...
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I would be lying if I said I would visit this place again. The server wasn't as attentive as some of the reviews may have mentioned. There are a few things that I would expect when sitting in at a restaurant and one of them is water. Maybe it needed to be requested and that is fine. I'm just not used to that level of service. After taking our order and returning with the food - she did not return to our table until it was time to take the check. We sat there for at least 45 min. The interaction was subpar to say the lease (after saying so much). Honestly, I believe I expected more from a family owned business. Will I return or recommend,...
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