Denny's Restaurant — Restaurant in Yuma

Over the weekend me and a party of 5 were completely humiliated and disrespected by a server named Wendy. As Wendy was taking our orders we were all laughing and joking around with each other which she completely misinterpreted and thought we were laughing at her. In no way were we disrespectful towards her nor laughing at her. Wendy than raised her voice at our table but speaking directly at one of our party members and said that we where being disrespectful, laughing at her and had ignored her several times and no longer felt comfortable serving us and wasn’t going to finish taking our orders and stormed off after we had apologized to her several times and reassured her we where laughing about current conversation and not her. We were all left clueless so in that moment one of our party members got up to go speak to her in a kind and approachable manner to figure out what had just happened. Wendy continued to be rude and did not want to talk to them and said that she had already called the police on us for trespassing and that they would deal with us. Wendy never once asked us to leave the premises. We just assumed she wasn’t taking that last party members order who we than learned she had a personal matter with which we were unaware of at the moment. Wendy made a big response that triggered about 14 cops to come. Thankfully the cops where very kind and understanding of the situation and let us go with a verbal warning and advised us we where banned for a year from coming to Dennys, that it was out of their hands and we’d have to talk to corporate to be cleared. We where completely embarrassed and humiliated as all customers who where enjoying their dinner stared at us out the windows. Wendy had made a big call to the police that triggered a mass response of police officers. Employees should know better than to let their personal life’s affect their work life and remain more...

While the food at the restaurant was undeniably delicious, unfortunately, the service left much to be desired. Upon entering, I noticed that the restaurant wasn’t busy—only a handful of tables were occupied. The wait staff, consisting of just four individuals, huddled behind a partition. Despite being approximately 8 feet away from them, they seemed oblivious to my presence. The initial wait of around 5 minutes was understandable, but it was disheartening not to receive any acknowledgment.

Once seated, our waitress took our drink and food orders. However, she maintained an unwavering focus on her notepad, never making eye contact. Considering there were only two tables to attend to, this lack of engagement felt like an inconvenience. The food itself was excellent, but the waitress failed to check in with us after serving it. Her absence left a sour taste in our mouths.

While I don’t have her name, due to no name tag, this waitress exemplified poor service. As patrons, we expect courteous and attentive treatment. We hope that the restaurant takes steps to improve its service quality and ensures that other guests don’t encounter similar issues.

Thank you for allowing me to share my experience, and I hope this feedback contributes to positive changes...

I've been to this location about 4 times within a 2 week period and everytime I have received bad service. The food is what you would expect from a Dennys restaurant. I have been here at 3 AM with about 6 customers and 2 servers. They still manage to neglect me.

My most recent trip at at 7 pm and they were about half full with customers. I was seated then a waitress came by asking what I wanted to drink. 10 minutes go by with no drink in sight, and then a new waitress comes by asking what I would like to eat. I order my food and express that I haven't recieved my drink yet. She says she'll be right back with it. I guess we have different definitions of "be right back" because it still took her 5 minutes to pour me a glass of water. She gave me the water and quickly ran off. I didnt even get a chance to ask for a straw. After I finish my meal, I waited for 5 minutes for my check but she never came by. I went to the front to pay and the gentleman couldn't look any more excited to serve me. Of couse, I am being sarcastic... I think if he showed any kind of expression or small talk, it would of killed him.

Overall, this location is your average tasting Dennys Food with horrible service. I would...