Australia Post Pacific Fair — Attraction in Gold Coast City

Escorted a client back into the PO on Tuesday to follow up with some completed paperwork that the young lady refused to assist him with when asked that morning, as he is legally blind, lives by himself. Second visit, no eye contact from staff member (young lady), standard questions relating to address redirection. Noted he had a concession so needed to show it. He produced several ID cards but the CRN had two fading characters at the end of it. Of course he didn't know there was a print issue. Client knows the number 'off by heart'. That wasn't good enough. An older staff member standing next to young lady stated they "had to see it" and if they couldn't see it, he couldn't get the concession rate. A bit ironic? He would have to get another card issued. (Not sure if anyone knows how frustrating that process can be for anyone needing to go to Centrelink to get a new one, let alone, getting there, locating the line up, as a blind person and usually requires a paid person to support the process). Does your Post Office have training in accessibility, assisting someone with a disability (specifically a person with a vision impairment, hearing impairment? and mental health) It didn't...

I don’t do reviews much, and I ain’t a Karen, but today I had a truly frustrating experience with Australia Post. I had an invoice addressed to myself from my own company, but according to their policy, I couldn’t pick up an item from my own parcel locker because it was addressed under my business name.

The staff member told me they could accept a payslip as proof of identity, but I don’t work under a payslip since I’m not an employee.

To clarify, I am an Australian citizen, and my parcel locker is registered to my own name. This means there is no way for anyone else to access it but me, ensuring my identity is already verified through the locker registration process.

I understand the need for due diligence and the importance of policies, but this is ridiculous. The woman has known me for 8 months, yet she refused to make an exception.

From now on, I will only deal with Robina Town Centre.

To note : the invoice would have more than a payslip which includes, My name, Address, ABM of company the phone number,

Please update your internal policies. To ensure people don’t have the same...

I’ve been a local in the area for several years & the staff inc the manager don’t know how to smile and constantly do whatever it takes to inconvenience customers or give misleading information and don’t admit they are even incorrect. It normally takes a lot for me to put on a bad review of a business but they have treated me and family like this several times. Avoid this post office at all costs, you’ll soon know what I mean, once you get served by this particular staff member & the manager isn’t that far off. It’s only a few older staff that have got too stale or comfortable in their position and a getting away with mistreating & inconvenience customers because this has happened to me on a few occasions. Very appalling service for Australia Post which I don’t think this ones franchised as I normally I don’t have the same issues with other Australia...