VERSACE — Local services in Gold Coast City

⭐️⭐️ Disappointing Customer Service at Versace Pacific Fair

As a regular customer, I’ve always appreciated the quality and elegance that Versace represents, but my recent visit to the Pacific Fair store left me deeply disappointed. Customer service, especially in a luxury brand, should be nothing less than impeccable. Unfortunately, the new staff members fell far short of that standard.

The moment I walked in, I felt judged. These new employees had the audacity to look me up and down as if I didn’t belong or couldn’t afford to shop there. This kind of behavior is not only unprofessional but also downright insulting. Versace, or any brand for that matter, should treat every customer with respect, regardless of how they look or dress. Judging a book by its cover is a mistake—because you truly don’t know what’s inside someone’s pocket or what kind of customer they might be.

Thank goodness for one of the longstanding staff member who treated me with the respect and kindness that every customer deserves. It’s a relief to see that not everyone has forgotten the importance of excellent customer service. If it weren’t for her, I would have walked out immediately and taken my business elsewhere.

To the new staff: you need to up your game. Working in a luxury brand isn’t just about selling high-priced items; it’s about providing an experience, building trust, and treating every single person who walks through the door with dignity.

If I walk into the store again and encounter the same dismissive attitude from these newer employees, I will not hesitate to take my loyalty—and my business—elsewhere. Versace, I urge you to focus on better training for your staff because your brand’s reputation depends on it. This experience was far from what I expect when I walk into a store of...

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