EMF Fitness Centre Pacific Fair — Attraction in Gold Coast City

Rude stuff, incompetent and without values, I ended up canceling my subscription because I was going to work in the mines for a while, so a boy, asked me why are you leaving? for how how ? And started to ask me to many questions to convence me to don't leave and put on hold, so he convenced me, then right before 2 weeks after I broke my collarbone and came to the office in the sling to say I needed to be on hold longer because of that I should rest for 3 months! so they asked me for a medical certificate because otherwise they didn't want to! I think that in a business the client comes first and it seems disrespectful that they didn't trust me but anyways even so, I gave them the medical certificate and when they felt like it they started charging the weeks, I sent them a message saying that it couldn't be that I'm off work, I'm not working and I can't go to the gym, I gave them another certificate from the hospital and they tell me that they don't want to give me my money back and from now on they won't charge me 🤦🏼 but already took my money and couldn't join it, they have charged me face to face when they didn't I have been able to go to the gym and they do not want to return it to me even by providing them with the documentation that they ask for. I am really disappointed with the values ​​of the company. I will certainly not recommend the gym to anyone, the staff is also very incompetent. At least they should give me two weeks free, which is what they have charged me for! I really feel cheated by the gym and not valued when I have been a client of theirs for 3 years.

They should look after the customers but they don't even care! Not happy...

Update: As of today 02/07/2024, my family was once again charged an unreasonable $4.40 fee, despite the fact we have made the payment to your gym on the very same day of the subscription for our membership. This is incredibly disrespectful to your long-time customer!

My mother, I and my older brother are members of EMF Pacific Fair, but every month there have been serious issues with the payment process. Despite the fact that we have the monthly payments on-time and successfully, my mother was still charged a dishonour fee. This is not the first time, but the 3rd and 4th time throughout the duration of our memberships.

Last couple months, the EMF staffs were more responsive and helpful around this issue, as they have written email to the direct debit companies on our behalf to refund the dishonour fee $4.40 to my mother's account. But today 21th June 2023, when I visit EMF Pacific Fair, the onsite staff and the manager refused to help us with contacting the direct debit company, and instead blame the responsibility on us to contact them. My family is very upset and disappointed at the lack of support and responsibility from EMF Pacific Fair to rectify this issue, This incorrect fees charging problem should have been your responsibility to resolve for your customers, it is unacceptable to push it to...

Now the pictures speak for them selves, There is a reason why they say to wear socks on the playground! That’s is so you don’t feel all the rat poop under your toes when walking around the ball pit. There is so much of it, if you don’t manicure your toe nails mice poop will get stuck in between them. This was our second time visiting, thank god my wife removed her socks otherwise we wouldn’t have known what was on the floor. It’s not something I go looking for because i know no playground is perfect and clean,this particular experience has the poop award of year!! I could be wrong they could be some type of cleaning pellets that absorb moisture and bugs!! I never bagged any to test its compound. Now if you have a toddler who crawls through the ball pit keep a good eye on them, the rat poop could be mistaken for chocolate chips and if your baby needs a dummy they will surely pick one up while having fun. I wouldn’t want to see the ball pit at night I could guarantee it will come alive, maybe that’s apart of a feature for night private times that like to watch a mouse show. I’m sure Chester and his friend Mighty Mouse will turn up. Wish I could give half a star but 1 ⭐️ is better...