My friends and I stayed at this place for the ending of a work trip. All was fine at first, as the lady we interacted with on the desk when checking in and when we first arrived to drop our bags, was lovely. It turned sour when we went out for our evening, and all met in the lobby. One of our friends forgot something upstairs, so went back to get it. When she got in the elevator, she literally got stuck in it and it didn't move. Panicking, she called us to tell us, and was a bit freaked out. While she was calling on the emergency phone, we went to the desk and told them what was happening. The man there was COMPLETELY unhelpful. Literally seemed uncaring. He seemed like he knew what to do, but didn't want to. He asked what room we were in (why does that matter??) and then kind of stared at his screen for a bit. We again, asked, can you help??. He kept asking if we could call her again, but the calls kept dropping. He kept asking what lift and we kept pointing to the 2 that she went up in. He called one down, and said here it is....ummm. clearly it's the other that isn't moving? He then suggested we take the stairs up to our room, (ummm...what? How does that help her get out??) and then asked what the numbers were in the lift. She was asked the same on the call from the lift, and apparently they were for another address. Great. Finally, 10 mins later, she said the doors opened, but in between floors, and she crawled out, ran down the stairs to us, obviously upset. NO apology, no empathy. He simply didn't care. He should not be dealing with people. Period. Some kind of compensation would be nice. Nothing offered. Probably will never stay here again. Sorry. Get your lifts fixed. Considering how quickly the tech came to fix it seems that this happens alot? I get they break, fault, whatever, but the staff should get how scary it is to be in an old lift and not go anywhere or open. Cheers.