Finding truly exceptional customer service can feel rare these days, but I can assure you the Intercontinental Sydney has mastered it. I believe this stems directly from the hotel's management, who have cultivated a culture where employees clearly feel valued and empowered to make decisions that genuinely assist guests.

I stayed here before departing on a cruise from Sydney, choosing the hotel for its convenient location near the pier and Circular Quay. After a flight lasting over 15 hours, I arrived exhausted, fully expecting to be told my room wouldn't be ready until the 3 PM check-in time.

Instead, I was greeted by the friendliest staff member imaginable, who immediately offered coffee, tea, or other refreshments – a perfect welcome. When I cautiously asked if a room might be available early, she was wonderfully transparent. She explained, 'The specific room we have assigned for you has an excellent view of the bridge and is on a high floor, but it's not quite ready. If you're okay with something different, I can check for you.' Naturally, I urged her to check!

She mentioned they had a room available that was 'near the elevator' (at that point, I would have happily taken a broom closet!). I assured her I couldn't imagine it being an issue and would love it if it was ready. Within 10 minutes, I was in my room – and it was fantastic. Let's be honest, most hotel rooms are near an elevator, and as long as it's not excessively noisy, it's rarely a problem. This room was perfect, quiet, and allowed me to get a much-needed nap before setting out to explore Sydney. I only wish I had gotten the names of the staff who were so helpful – their service was truly outstanding.

Hotel Highlights: Amenities, Dining, and Bar

Beyond the exceptional service, the Intercontinental Sydney offers several delightful perks. A standout for me was the luxurious Byredo Bal d'Afrique scented bath products (hand wash, shower gel, etc.) – I loved the scent so much; I could have happily stayed in the shower all day! Thank you for providing such lovely amenities.

The breakfast, served in the Treasury on the 1st floor, is excellent. Everything is freshly prepared, the staff are efficient and attentive, and the food is delicious. I think I gained five pounds just from the croissants alone!

For a lighter evening meal, the hotel bar is also a perfect spot. The team there is incredibly accommodating and focused on guest satisfaction. Interestingly, the manager reminded me so much of Valentina from White Lotus Season 2 – always bustling around, ensuring every customer is happy and everything is running perfectly. I mentioned the resemblance to him, and he chuckled (though I couldn't quite tell if it was an amused chuckle or not! It was meant as a compliment).

Unbeatable Location and Easy Transport

The hotel's location is strategically brilliant. It's just a five-minute walk to Circular Quay, meaning you can easily walk your luggage to the cruise ship terminal if needed.

Even if you're not heading straight to a ship, the location is a fantastic base for exploring:

• To Bondi Beach: The 333 bus departs regularly 5 minutes down the street from from near the hotel outside the Quay. For approximately $2 AUD (Australian Dollars), you can take a scenic 40-minute ride through different Sydney neighborhoods directly to Bondi Beach. Spend as long as you like there, then catch the same bus back. (A must is trying Anita Gelato, delicious)

• To the CBD (City Centre)/Shopping: Hop on the Light Rail (tram) just moments away. You can conveniently tap on and off using your credit card. This takes you directly to the Town Hall area and the stunning Queen Victoria Building (QVB), home to high-end shopping. You'll find Louis Vuitton, Cartier, Van Cleef & Arpels – you name it. For visitors from the US, shopping can be particularly advantageous with the current exchange rate (at the time of my visit, the Australian dollar was around $0.60 USD, making purchases a great value).

• To Manly Beach: Walk down to Circular Quay and catch the ferry. A ride costs around $10 AUD and takes you across to Manly. It's an amazing, eclectic area with cool shops, great restaurants, and a beautiful beach – perfect for a day trip involving sun, sea, exploring, and a true Sydney experience.

Nearby Activities

The hotel is also very close to the starting point for the Bridge Climb, which I highly recommend – it's a once-in-a-lifetime experience. If possible, try booking the night climb well in advance; seeing the city lit up from atop the Sydney Harbor Bridge is truly unforgettable.

Before getting on your ship (or just as a great way to spend a few hours), head over to The Rocks district, located conveniently nearby. It's a historic area filled with charming old shops, pubs, and restaurants. It's perfect for exploring, perhaps after checking out of the Intercontinental, as it's very close to the cruise terminal.

Sydney Shopping Bargains

Finally, don't miss out on grabbing some Australian favorites while you're there, as they are often much cheaper than buying them back in the US:

1. Lucas' Papaw Ointment: Amazing multipurpose ointment, especially good for lips. It's significantly less expensive here than in the States.

2. Lanolips: Another fantastic lip (and skin) product that costs a fraction of the US price.

3. Tim Tams: The iconic Australian chocolate biscuit! You can find them at a very reasonable price in Woolworths supermarkets, which are located all over the city.

Final Thoughts on Sydney

Overall, Sydney is a delight – a cherished city that feels safe and clean, with friendly people. I can't say enough positive things about it and cannot wait to return. Thank you, Sydney, for a beautiful time!