This is an an excellent hotel, with brilliant, but not perfect service. We booked an Opera House club Club room. Club room members can go straight to the 30th floor to check in, this way, we didn’t have to wait behind the the five groups before us. They also have 4pm check it with these rooms, which was perfect for our 8pm flight. Technically you can see the Opera house, but only if you stand at the window. No need to book a Bridge or Opera House room, as you can sit in the club instead of your room.The Horizen Club has the best view of Sydney. The afternoon tea was good, but nearing the end they must have run out of the tarts and replace it with awful frozen cupcakes and friends. The sandwiches change, but the same chocolate tart was there for three days in a row. More variety would be preferred. The evening canapés was excellent, but it’s not really canapés. It’s more of a a charcuterie with 90% of the food dips, cheese, salad. They do not replace the fruit from the cheese platter. There are three actual canapés of spring rolls, quiche and dim sum. I think his will get boring if staying a few nights. After night two, the food is almost identical. The spring roll flavour changes, as does the dim sum flavour and other dish is quiche or pie or empanada. The salads also change. The service is ok, but we saw a waitress clean a table by wiping the crumbs onto the carpet. There was no attempt to catch them in her hand. Sometimes the service up there for drink orders is slow, but if you are there for the view it doesn’t matter. Breakfast was very good too. All the usual fares with omelette and egg cooks to order. The custard pasty was one of the best I have had at a buffet. The juices were the best buffet fare too. Jerry at the breakfast was very attentive to my 7 year old. My son was so excited to have another waffle like the day before. We were saddened to see that pancakes were the offer for the day. I explained to my seven year old that it was pancakes instead of waffles, and Jerry overheard and said he would get a waffle made for him. Thanks chef, this was above the service I had expected. The next day, Rose remembered us and asked again if he wanted another waffle. The rooms are a good size, the bathroom large too. You can feel the older style, but it is so clean, it’s much preferable to the modern tiny bathrooms. We ordered a roll out bed for our son, and there was still plenty of room to walk around the bed. There is no pillow menu, but when asked for a harder one, it was supplied. The beds are very comfortable, but with too soft a pillow. The worst part about this hotel is the pool. The chlorine smell is so overwhelming that it gave me a headache watching my son and partner in the pool. I had to leave. The sauna was amazing, as were the showers at the pool area. The pool doesn’t have a shallow end, so it’s not good for children. There does seem to be a door which can be opened to the courtyard, but the staff said they were not allowed to open it. I don’t understand, why on a 30 degree day, the doors were not opened to allow the chlorine smell out and the fresh air in. The staff here need to be attentive to tidying up the used towels. The Star had a way better pool. I highly recommend this hotel, but probably not for families. They charge $250 a night pre authorisation, which is absurd. It’s almost 50% of the room costs.