JB Hi-Fi City - World Square — Attraction in Sydney

I went to the store specifically to buy an iPhone, but the blonde white guy who helped me was so rude that I ended up walking out without making a purchase.

As soon as he asked if I needed help, I told him I wanted to buy an iPhone. He brought one out, and when I tried to check the box, he refused to let me touch it. He said, “You could run and steal it,” and then laughed, adding, “So I have to hold it until you purchase it.” (Apparently, a laptop had actually been stolen earlier that day—he told me that, but when I reacted and asked what happened, he just snapped, “That’s enough about that.”) I was really offended—why wouldn’t I be allowed to inspect the box? Even at Apple Stores, customers can handle the product before buying.

Then, he tried to upsell me accessories by saying he could give me a discount if I bought them along with the phone. I politely declined, saying I only needed the iPhone. He sighed and snapped, “Wait at the counter.”

At that point, I was confused and uncomfortable. Something felt off, and I had a gut feeling I needed to check the iPhone before paying. When I looked at the box, I saw that the back was stained and the front was visibly scratched—you didn’t even need a close look. The image of the iPhone on the box was damaged and very obviously not in acceptable condition.

When I asked for a box that wasn’t scratched, he sighed again, laughed, and sarcastically said, “Do you want one without a scratch??” like I was being unreasonable. I was already uncomfortable, but I still needed a phone, so I tried to stay calm. He brought me another box and asked, “Is it better?” in a tone that felt mocking.

Then I asked to see the front of the box, and he rolled his eyes and said, “I can’t show you the inside of the box!”—which made no sense because I didn’t ask to see the inside. That was the last straw. I told him I wasn’t going to buy it anymore and left.

He seemed genuinely confused about why I walked out. I honestly don’t know what triggered his rudeness—maybe he was having a bad day, or maybe there was some bias involved, I can’t say for sure. But it was an extremely unpleasant experience, and I doubt anyone would want to buy from someone who treats customers like that. Hopefully he sees this feedback and learns how to treat people with basic...

Dear Store Manager I am writing to formally raise a complaint regarding an extremely disappointing and unprofessional experience I had at your World square Sydney store on 17th June, 2025 between 7:30pm -8:00pm. From the outset, the customer service was far below acceptable standards. The staff member assisting me displayed a complete lack of patience and professionalism. In the middle of our interaction, he abruptly left to attend to another customer, even though I was still seeking assistance and had unresolved queries. It was evident he assumed I would proceed with the purchase regardless of the service quality, which is not only presumptive but highly disrespectful. Further, the billing process was equally frustrating. I informed the staff that I intended to use a corporate gift card to avail a 5% discount. Instead of accommodating this, the billing personnel seemed impatient and dismissive, pushing the process forward without allowing me the time to complete payment in my preferred manner. To make matters worse, when I questioned a billing-related issue, I was met with a rude attitude and claims that were inconsistent with your store’s stated policies. At no point did the staff offer an apology or acknowledge the poor handling of the situation. This complete lack of accountability and customer empathy is unacceptable. Despite this, I had no choice but to proceed with the purchase ( worth 500$) as it was meant to be a timely gift for someone special. However, the experience has left a lasting negative impression, and I believe it is important to bring this to your attention. I request that you investigate this matter seriously and take appropriate steps to ensure such behaviour is not repeated. Additionally, I would appreciate a response outlining how you intend to address this issue and prevent similar experiences for future customers. Thank you for your attention to this matter. I hope to hear from you soon.

I wanted to give no star but had to settle with 1 as as it wasn’t allowing me to post this review without that. Also I had this issue in past that’s why I didn’t wanted to let this go this...

I’ve been shopping at JB Hi-Fi since a long time and have been to several outlets across Melbourne and Sydney. Usually the people are really good and helpful but this store in particular stands out with bad customer service and experience.

Yesterday, I purchased products worth several thousand dollars and the experience wasn’t good. The staff seemed to be in an unusual hurry and very impolite at times. I was made to wait for several minutes because there was some issue with the details in the invoice which could have been avoided had the sales person listened to my very clear instructions.

Moreover, I wasn’t aware that we have to provide details before payment to get the correct invoice which will be valid for GST TRS scheme - and the person who was doing the billing never informed me about it.

Once I went to the counter to get this rectified, I could see the staff who had to issue the manual bill wasn’t very pleased and visibly annoyed. This seemed rather unprofessional and something which should’ve been avoided.

I love buying gadgets and the experience of walking into a physical store and buying stuff is something I really enjoy. This was ruined for me yesterday thanks to the highly unprofessional and uncourteous behaviour.

In no way do I think that JB Hi-Fi is at fault or that all the people who work here are bad. It’s just this store in particular which seems to be the worst of all.

I’ve had a similar experience here about 6 months ago but I had discarded that as a one off thing (although I do remember the face of the person and avoid him whenever I walk in since then). It’s this repeated instance which has prompted me to write such a detailed review.

Oh, and BTW perhaps unrelated but worth mentioning - yesterday on 25 Nov 2022 around 7 PM, there was a boy continuously playing with the demo iPhones on display and did not allow others to have a proper look. What’s the point of having a demo piece if you can’t let the customers have a look at it which will help them in making a...