Memory Express Computers Calgary South East — Attraction in Calgary

Our nearly brand new i9 14900K + RTX 4090 workstation/gaming rig started to show signs of instability a few months ago. We attempted to troubleshoot it to our best extent, but ended up reaching a point where we were unable to get a fresh Windows installation through BIOS without the system crashing during install.

After completely running out of options, we decided the system had to be brought in to be inspected by a proper technician in order to diagnose the problem and confirm our suspicions of a potentially failed CPU.

While we were initially quoted 3-5 business days for the diagnosis, we did unfortunately have to wait 7 business days before receiving it back. Although this was frustrating, we could also understand the nature of the issue we were facing was more difficult than usual to diagnose, and Memory Express receives a very large volume of customers bringing in computers for repair.

Once we had gone past the 3-5 business day estimate however, the technician working on our system was in direct communication with us and gave us consistent updates on the system. He had found that our AIO cooler was not properly seated to the CPU and was leading to thermal instability. We were only charged for the diagnosis, and nothing more. Thank you for all of your help and transparency during this entire process Sokhim, your communication was a huge comfort factor for us.

Unfortunately, after receiving the system, we still encountered crashes, failed Windows updates, and failed driver installs. We were able to contact Sokhim again and inform him, and he was very receptive to taking it in again for further analysis. However, after swapping the processor over the weekend for a tester that we had purchased, we were able to determine that it was in fact the CPU that had failed.

To clarify, 99% of the time, the CPU is the last component in a computer to fail, and is usually the last thing anyone would suspect. This CPU had in fact been tested by not only ourselves before bringing in, but by Sokhim as well while it was in for diagnosis, and it passed multiple stress tests for both of us, giving the illusion that there was nothing wrong with it. The processor failed in such a way that normal testing would not detect the problem.

We finally brought in the processor to have RMA'd to Intel, which Memory Express handled for us. Thank you again to Chris and the other customer service staff that helped us with this final step. Your communication and prioritization were extremely appreciated!

The people working here are fantastic individuals, and really do want to help get your system back up and running. They may have their hands tied, but that's for a reason. If you want to be assured that your computer is going to be fixed and have transparency with the process, Memory Express South East...

This is good and a bad review.

I had a great experience a few days ago dealing with Chris and upgrading my computer, he was very knowledgeable and was patient with explaining things in a concise way so our interaction didn't take too long and we could be on our way, and so that I felt confident in what I was doing. I ended up spending 1000 to upgrade my motherboard ram and processor, I had them do the quick mount for me and it was done almost before I even left the parking lot!

Once I got everything mounted and plugged in and working windows wasn't launching properly and I'm not too knowledgeable on that end of programming and stuff so I decided to take it in as I was worried I'd lose data doing it myself.

This is when I met Jennifer. Off the bat she was very condescending. Took no time to explain anything and just spoke to me as if I was completely incompetent, in quite a rude tone. The other employee beside her even looked shocked and walked away from the situation. Since I had another question regarding the cpu power supply having a 8 pin + 4pin, she exclaimed I would need a whole new power supply, so I inquired as to why I would if I have the space on my power supply, to which she raised her voice stating I just would, I then asked why though explain it to me, and then started clacking away at the computer and said you may not need to plug that in so I left a note to the tech. So if she didn't know the info yourself then why was she speaking to me in such a way. Very horrible customer service, she was rude from start to finish (except when the manager was near haha). I hope no other customers have to deal with this attitude, and condescending behavior, as it makes your whole store look bad.

This put me in a fowl mood leaving the store, completely the opposite of my experience with Chris. I like this store, I had spent $2500 in just the last month upgrading my PC, and have been planning builds here with two of my friends! I hope to still feel happy and comfortable to visit this store and bring my business in as I live 2 minutes away, but I wouldn't mind driving the extra distance to a different store if I have to continue enduring these kind of interactions at this location, It was all a pleasant experience until I encountered Jennifer, hopefully never.

All in all Tyler fixed my PC in a fast manner understanding my need for it to give clients their photos and was open to different options regarding the PCs fix. We ended up buying more and got an m.2 drive and he installed the OS in a timely manner. I still highly recommend this store, to friends, family, co workers, and my clients, let's hope to keep it that way! Cheers guys thanks for all your hard work on...

Visiting Memory Express has been hands down the best shopping experience I've ever had. During the week of Black Friday deals in November, I decided to pull the trigger and build my first PC. Needless to say, the entire process was incredibly confusing, and I felt less than competent when making the decisions on parts. After selecting a few online, I visited this location to pick up some items and sweet Neptune, the customer service was second to none.

This was the first time I spoke with customer service who, not only knew more than me about the item I was hoping to buy, but knew so much that they answered every single one of my questions without hesitation. Above and beyond that, the customer service reps that were dedicated intel/amd users provided me with unbiased advice for what would be better for my build, and preventing me from making a major mistake of going with Intel instead of AMD, a change I'm incredibly grateful for being caught in time.

This was also the first time I've experienced actual care from customer service, instead of reps trying to answer my questions with whatever gets me out of the door the fastest, they point out all the potential factors to consider when making choices on different components. Suggesting newer generations of motherboards and switching to AMD to have better upgradability, opting for daisy chain fans for a cleaner look, and even letting me know about their free quickmount service. Even doing so much as to help me load the car after buying everything.

Over the week I must've visited the location 4 or 5 times each time being amazing.

On the first visit I spoke with Daniel Iglesias and the gentleman was able to answer every single question I threw at him, educating me on everything I was missing about PC building. The patience of this man was outstanding since he spent over an hour explaining everything to me, and making sure my order was just right.

I encountered Michael McKinney on the next visits and he was able to answer everything I asked him about chip stability, motherboard features, and ram speeds. He was able to make me comfortable in my decisions for some of the most difficult components of my build.

Lastly I dealt with Marius at the service counter when I went in for the quickmount services. Such an enjoyable person to chat with who put in extra effort in to rush the mounting service and book it so that I could have it done within the hour before the store closed. Outstanding reps, every one!

I can't recommended Memory Express more highly. What exceptional service!

Can't wait to visit again when I pick...