Kernels Popcorn — Local services in Calgary

Not sure of their names but whoever worked today at 2:30 have some of the WORST customer service skills I’ve ever seen. The screens advertise “buy 2 medium or large bags and get third bag free”. Once I paid my total seemed high so I asked to confirm I got one for free when I was then told they no longer offer that and do 50% off the third bag instead and that the screen isn’t updated and that they tell customers before they pay that’s what the deal is (they did not) One of them said softly “well, do you want to give a bag back?” Neither of them offered to rectify the issue and looked at me with blank looks on their face and like they had no thoughts behind their eyes. Horrible experience, will not be back and looking at recent reviews this seems to be a...

I don’t understand if this company has standards, but Cyla, who works there has zero enthusiasm for customer service. She gives us a single kernel for a taste test, then after a large order ignores our request to add the companies loyalty points onto our transaction. You guys seriously need to train your employees better because my gosh they suck, and have no want...

Have not been here for years and it has gone way downhill. They are using "new" bag, which is about half the size of the original bags which were paper , and these are plastic, plus more expensive. The coating on the popcorns also about half of what it used to be as well so unfortunately this is not somewhere I will...