Aerosports Trampoline Parks - Oakville-Mississauga — Attraction in Oakville

Aerosports Oakville charged me for an automatic renewal and would not provide me with a refund. Safe to say I’m never going back here with my son and I suspect a lot of our friends and family after hearing about this will not be going back either. Below are the emails that I sent and the reply that I received. Be very very careful when you are offered a complimentary membership which will auto-renew. I don’t think what they are doing is even lawful. Good thing my spouse is a lawyer as we will likely be going to small claims court to settle this.

“Hello Nitin,

Last year in February 2024 my son had his 10th birthday party at Aerosports

At that time, he was given a complementary membership for one year to Aerosports.

When I viewed my credit card statement today, I saw there was a charge for approximately $170 on my credit card

The email account you have on file is not my email address. I paid for my son’s birthday last year so my credit card information is on file with you.

I would appreciate a refund of the membership fee that was just processed last week as I was not aware that a renewal was going to be processed as I have not been getting any email notifications because you have the wrong email address on file.

My son has been a customer of Aerosports since he was a young boy for several years.

I look forward to you contacting me at the number below soon and advising that you will provide a full refund as I did not agree to this charge on my credit card.

Thank you

Ranjeev”

And here is the reply that I received from Aerosports:

“Dear Ranjeev,

Thank you for reaching out to us and bringing this matter to our attention. After reviewing your file, we can confirm that your membership was renewed on February 11, 2025, for the current year.

We have processed your cancellation request for the 2026 renewal, so your membership will not be automatically renewed for the next year. However, please note that as your membership for this year has already been renewed, we are unable to process a refund for the current booking.

As per our policy, we require a minimum of two months’ notice for cancellations. Unfortunately, we cannot initiate a cancellation request on your behalf without receiving an official request from you. Our records show that we have not received such a request from your side.

For your reference, I’ve attached your booking agreement. Please take a moment to review it.

Your membership will remain valid for this year, and you can continue enjoying the benefits of our discount programs. If you have any further questions, please don’t hesitate...

We have had previous birthday parties multiple times here and had a lot of fun.. but the recent management seems significantly unfriendly … read the fine prints and details very carefully as there are lots of added costs with the basic package that wasn’t there before and usually is not there for many other party places where I have been to..the party rooms are only available only during last 45 mins out of 2 hrs party time.. which logistically means parents may have to leave in the middle of the 2 hrs kids party to set up cakes and balloons, cannot do it 10 mins prior to the party, we were told given the room is not available we could put fruits / cakes in the fridge. However, when we went we were told no space in the fridge to keep most items. We just had to put them in a cart, the dedicate party host was almost un-available .. she was covering for multiple rooms at the same time.. inly one person for multiple parties going at the same time. each time we asked for help .. she told she was finding someone else, but no one came back, we pretty much had to do it ourselves, if you take the basic package, remember you have to pay 50$ extra to bring any outside food, $4.99 for each pair of socks ( which means almost another $50 for 10 kids), when we added a few extra kids, quantity of pizza remained same as initial. We asked for another pizza ( we were happy to pay for it) .. as what came with the package was a super small size pieces they told it could take another 20 mins to serve (the party room is only available for 45 min.. so if their food is not enough even if you pay cannot get an extra pizza for the kids) … when I asked for party room for a bit longer.. they asked us to upgrade the package or told I have to pay extra $200 room rental. I would do this happily if they had explained all these added costs to basic packages earlier.. but it seemed like they advertised for this basic package with a competitive cost…then bring up those costs with lots of extras and encourage tell...

We had my daughter’s birthday party here today and while the kids had an amazing time and our party host was fantastic, I would not book another birthday party here.

Pros: The party host takes care of everything including set up, clean up, and cutting the cake and the venue provides all the little things down to candles and a knife to cut the cake which makes having a party here pretty easy.

Cons: Unlike other venues that allow you to use the party room for the duration of your party, we were only allowed to use the party room for the last 45 minutes. This venue is not thinking about providing the best experience for the party hosts/guests but instead trying to cram as many birthday parties in as they can. We had refillable pitchers of the drinks we chose, however, we and our guests had to buy our own drinks for the first hour and fifteen minutes that we were there. (As soon as the kids started playing, we felt the need to buy a cold drink because it was warm and humid in the venue.) The time in the party room is rushed. As soon as everyone was in the room, the party host had us all sing happy birthday and then took the cake to start cutting it while we ate pizza. There was no time to get pictures of us with our daughter and the cake. Also, the party host started cleaning up before our time in the party room was over. The website says the party room can accommodate 18-20 people but there was only seating for the eight kids included in the package plus another 6 people, so the rest of us were standing. There was no air conditioning in our party room, so it was warm and humid. I had to send numerous texts and emails in order to get our order of four pizzas correct. The website says they provide basic decoration including balloons and a birthday banner but this was not the case, only “happy birthday” on the chalkboard and a happy birthday table cloth on the table with food and drinks on it. Fortunately, I had planned to bring our...