Lindt Chocolate Shop - Vancouver Airport McArthurGlen

We selected a box of Pick & Mix 150 chocolates. We picked and counted them in batches of 10 to ensure accuracy. While counting, a staff member approached us and expressed concern that we were taking too many. We assured her that we were counting accurately, but she insisted on weighing the box. After weighing it, she told us we could take an additional 18 chocolates, even though we knew we were only 15 short of our target.

We took the 18 chocolates as instructed, but then the staff member removed 4 chocolates from the box, leaving us with a total of 149. We said it’s short but she said it’s corrected. We proceeded to the checkout. However, another staff member who was so rude came over insisted on weighing the box again, even though we had already been checked three times. This time, she claimed that we were 3 chocolates over the limit.

We became frustrated because we were certain that we had gotten fewer than 150 chocolates.

Despite complying with the staff's instructions and weighing the chocolates, they persisted in coming over to weigh them and challenged us again. It was evident that they did not know what they were doing and seemed to be playing the customers. This behavior was unprofessional and unacceptable.

The manager insisted that they trusted only the scale, and that we had indeed gotten more than 150.

Upon returning home, we emptied the box and counted every single chocolate, only to find that we had gotten 146 chocolates in total.

We caution others to be careful when shopping at this store, as they do not honor the quantity. We recommend pouring out and counting all items in front of the staff to avoid being treated as a thief.