City Cruises — Attraction in Toronto

My husband and I had our wedding on the Showboat Sep 2018. For the most part we had fun (we tried to since it's our BIG DAY) but there were many things that were a negative experience.

First when we came to take a look prior to making our decision, we were speaking with a specific representative and was telling us what were included in their pricing. Then once we've made a decision to go ahead and gave our deposit (closer to our date), we were transferred to a different representative and she was telling us different story to what the first representative told us. For example, for our ceremony, initially we were told that the a White Aisle Runner and White chair cover were included in the price. Then on our 2nd tour with the new rep, we were told, this is NOT included.

We've selected the Platinum package for DJ, which was the highest package, includes 3 scheduled meetings (we only had 1). This 1 meeting was also very hard to book with him. I've emailed the company and himself several times and took quite some time to get a response back. I've requested for a different DJ (since this one seemed busy and hard to cooperate with) but we were told that he's the only one available. DJ service to include service and games. We never had any games AT ALL. The overall energy from the DJ hosting considering it's our wedding was mediocre. He just seemed like he hated his job. Not typical to see a DJ not hyped or anything. His voice was very soft, our guest could hardly hear him. Some of our requested songs were played.

On the day of our wedding, there were many complaints from our guests. They didn't distribute the cakes to our guests. Some guests took the initiative to get a piece of cake but majority told me afterwards that they didn't have some. We also chose the desserts of Chocolate fountain with fruits and marshmallows and this also was untouched. Our guests told us (including kids) that they tried to take some and they didn't let them (reason they gave was because we were still dancing?!?) There were also lots of leftover food which I saw was a ton left and quickly tried to put it away. When we inquired to take them home, the servers told us that they were all finished and some said they have no to go containers so which is it?!? Also we gave $1,000 deposit for host bar and within 30 minutes boarding, we saw our guests paying for their own drink. When we brought this attention to the manager on-board, she told us, it was all used already?!? Why did you not give us tabs/receipts or notify(which we were told they would do) us that they would let us know when we're coming close to finishing our deposit. It just seemed fishy overall. The main floor was extremely hot as well (NO A/C) WE WISH WE WENT WITH ANOTHER COMPANY FOR OUR WEDDING...

P.S. They only gave us about 1 hour to decorate the boat prior to our wedding and they limit the amount of people helping as well. We also had to clean/remove decorations (including our guests) once we docked. DO YOURSELF A FAVOR, DON'T DO YOUR...

We attended father's day brunch cruise and even though we had a great time there was a few things that we thought should have been better due to the price we paid. The service was ok. We were asked if we wanted drinks but assumed coffee would be served as the cups were on the table, but we had to ask for coffee and then milk and then sugar as none was offered or was on our table. We were told by our server that they would let everyone know when the buffet was ready to get up and get food so we waited for the Dj or Mc to say something but everyone started serving themselves and lining up. We waited until the end since we were with our kids (3 and 10 months old) and by the time we got there there was no more roast beef but we thought they would get more but they didnt. When we got up to check if they brought some they had already taken down one side of the buffet. Then when my husband went to get dessert there was no more cakes or fruit so he just got a yogurt for our baby. I fed the yogurt and after we realized it was expired. The one we gave her was expired on June 4th (11 days ago) and when we went to check the other ones they were all expired! We grabbed one and took a picture and it expired june 7th. This should be checked as it is unacceptable to charge $85 per person and serve expired things. It does make you wonder what else they might be using to cook the dishes served if what they are putting out for the public has passed the expiry date. My concern was that I fed it to our baby and that there was a lot of other children that might have had it. The dessert table was replenished again later and even though we found out that another table complained about the yogurt being expired it was still on the table and the staff did not remove it. We did mention the yogurt incident to a nice young man that came to our table to get our empty cups and he apologized and said he will let a manager know. Other than that it was a good experience, we enjoyed it but were not happy in the end as the for the price there was too many things that were not acceptable. I feel the event lacked organization and since it was a first time for us and on a special occasion maybe more attention could have been given. We will not recommend it as we dont feel it was worth the money for what we got. The kitchen staff should definitely be more careful about the food...

this was possibly the worst experience we've ever had. We thought it would be a nice idea to try the Sunday brunch cruise as a family, for my birthday. We took advantage of a Groupon rate, and booked almost 2 months before the date booked. I suffer from chronic asthma, so I am very cautious when booking outdoor activities. this is why, before we purchased any tickets, I called to ask about temperature control on the boats. I was told that we would be sailing on the largest in the fleet, and that it is temperature controlled. I will stress.....This is the only reason I went ahead and booked the tickets. What a surprise when we turn up and find out that we are now on a run down and rather unappealing Showboat ship. the size of the dining room was no bigger than my living room. the tables were practically on top of each other. When someone finally came aground to ask for a drink order, I asked about air conditioning, only to be told that it was not available on this ship. I explained, immediately, that this was going to be a huge issue. and that this was not what we were told when we booked. as a side note, all the other tables were fanning themselves because of the temperature in the "dining room". the manager finally came over, apologized and tried his best to do what he could, and I do appreciate his effort. However, there wasn't much he could do on a ship with windows that don't open, and no refunds once you've booked. once we started moving, there was a slight breeze from the small open door, but definitely not enough to make the room bearable. we moved on to the meal, this was awful. the food was cold, and frozen product. the fresh pastries were store bought, and there really wasn't any type of regular breeze and butter options. the roast beef was only offered medium well or well done, which is ridiculous. We could have gone too a sausage cart and had a better meal. it was a challenge top get refills on water also. we finally gave up and went to the top level. We found a bit of relief, but the tables and chairs were wobbly from missing stoppers which keep them even. considering the price that you are charging for this experience.....it was completely not with it. to be honest, if we were offered free tickets, we would turn them down. a totally...