ecobee — Local services in Toronto

To put this entire rant in a brief form for you: Please do not buy this product.

My issue relates to not being able to change my email with ecobee, but despite that, Ecobee has a email delivery issue and is unable to send me a reset password link due to the fact that my account previously bounced their emails (resulting in it being suppressed in their sendgrid account). Ecobee claims this is wrong, but I can receive their emails on ANY other email address on this same custom domain name. It's absurd they feel theres something "magic" about this individual email causing it to fail, and instead would rather put the work on me than to fix the issue in their system.

I have previously recommended Ecobee to many friends, in 2014 I wrote a blog post helping people with heatpumps figure out how to use their smart thermostat...but at this point i regret it all. The company has zero interest in resolving legitimate customer concerns. I've tried extremely hard to contact people inside the company to resolve my issue but no one has so much as returned a call. Support doesn't understand the issue and simply instructs me to create a new account.

I'm so frustrated that after spending around $700 on thermostats over the years, the company has zero interest in supporting the platform they offer.

I'd love for someone to reach out and help me but at this point I'm at a total loss. I need to fix this, and if I'm going to spend the day it takes to resolve this (as it involves a 6 hour drive to a remote location + interrupting 3 tenants at their homes) i'd rather put a little extra effort in and throw away these thermostats and switch to...

I was looking through your Summer Sale, specifically the premium thermostat, as I currently own several of your older products.

However, I was surprised to see you guys only promote iPhone users and Amazon voice services.

There's no mention in the big bold bullet points, with pictures, if this device works with Google Assistant.

The only thing you've mentioned for your products, at least the premium thermostat, is "Control your home with your voice using Siri¹ or Alexa-Built in.".

Every time that's done and your marketing team chooses to use ONLY those terms, it means the hundreds of thousands of the Google users must manually spend time researching to see if your product does support Google voice services. Most of your products I purchased do support Google Assistant. You just fail to mention it, nearly 100% of the time.

It is totally confusing why you would list 2 voice services but not mention one of our nations largest for both phones and homes. I DO NOT work for Google. I'm addressing this from a consumer standpoint and will no longer buy your products if I have to continue to manually research this basic information because you choose to only highlight others.

As a Smart Home consumer, I can tell you you're one of a very few handful of companies that fail to mention this compatibility when they market their products.

I haven't seen another or purchased another smart device from a company that only highlights iPhone users and Amazon voice devices.

Hopefully someone at ecobee will read this and make some modifications to the way your products are promoted, marketed and advertised.

You guys...

I own 2 Ecobee3 units installed at my house. They have been a very nice addition to my house and I enjoy how I am able to remotely change the temperatures. Overall the Ecobee product and vision is hands down the best Smart Thermostat on the market. That being said I want to share my concern for the EcobeeLite models.

Prior to owning the Ecobee3 units I purchased the EcobeeLites and I have to say I was disappointed with those units. Two of the EcobeeLites were installed at my house, very easy to install, however, after a month and a half of use I caught on that the units themselves were misrepresenting when there was/wasn't motion detected at my house. I reached out to support via a phone call and was informed that the EcobeeLites do not have proximity sensors... I made it a point that the online dashboard for my units showed the EcobeeLites listed as "Sensors", making it appear as though they were capable of detecting motion. This is not the case.

Ecobee, please make it more of a point on your website the difference between the EcobeeLites and the Ecobee4 (understanding that the Ecobee3's are no longer in production). Users need to know that the EcobeeLite does not have the proximity sensors. Sure, we can buy stand alone motion sensors, but it is a little misleading when the only difference listed between the Ecobee4 and the EcobeeLites is the presence of Alexa integration.

I was able to return the EcobeeLites and Ecobee support was very helpful in getting me the Ecobee3 units that, as I stated, are installed...