MEC Toronto — Attraction in Toronto

I recently had the pleasure of shopping at your store and I wanted to express my gratitude for the outstanding assistance I received from Alex. It's not often that you come across a salesperson who exhibits such strong product knowledge and overall travel awareness. Alex's expertise and customer service skills truly stood out.

When I entered the store, Alex was stationed on the second floor near the travel bags section. Right away, I could tell that he was genuinely passionate about the products he was selling. He approached my friend and me with a warm and welcoming smile, making us feel instantly comfortable.

What impressed me the most about Alex was his ability to effectively communicate the features and benefits of each bag. He took the time to understand our needs and preferences before recommending suitable options. It was evident that he had an in-depth understanding of the different bags available, including their design, durability, and functionality. He answered all of our questions with confidence and provided detailed explanations, leaving no room for doubt.

Moreover, I was impressed by Alex's patience and his willingness to assist my friend, who had merely tagged along. Despite not being the primary customer, Alex treated my friend with the same level of attention and respect, showcasing his professionalism and dedication to customer satisfaction.

What set Alex apart from other salespeople was his commitment to giving me a realistic understanding of the bag I was considering investing in. He didn't try to oversell or exaggerate the bag's features just to make a sale. Instead, he provided honest insights, highlighting both the strengths and limitations of the product. This level of transparency helped me make an informed decision, and I appreciated his genuine approach.

Thanks to Alex's exceptional product knowledge and customer service, I left the store feeling confident and satisfied with my purchase. He truly went above and beyond to ensure that I had a pleasant shopping experience. I am grateful for his assistance and the valuable tips he shared.

In conclusion, I highly recommend Alex to anyone visiting your store. His expertise, kindness, and dedication to customer satisfaction are commendable. I will undoubtedly return to seek more advice and guidance from Alex in the future. Kudos to Alex for providing exceptional service and making my shopping experience a memorable one!

Thank you once again for having such a remarkable individual as part...

I was left disappointed with the store’s lack of care for storage or shipping of items and support for customers. Once an item is damaged, I don’t think it should be on the shelves especially unbeknownst to those coming to pick it up ahead of time. I had to come and go to find, return, and retrieve items on my own accord. It was quite stressful by having an unsatisfactory item at pickup. I wish for more care in regards to choosing new and good quality items that customers would expect to receive once arriving at the store with no added hassle and help, not to come with one that is damaged and given away without further inspection.

For reference at 2:30-3pm June 16, I bought a 621 ml Hydroflask Lightweight Standard Mouth Trail series in slate colour. It was found to have a bump from inside out at the front top of the bottle’s label. It came without a paper sleeve to indicate that it’s new, making it seem used. I had to refund it after not finding the same colour and then return again to get a price guarantee for a different colour as I actually purchased it online on sale. (UPDATE: there’s also a a warranty claim that I wasn’t informed about but was expected by cashier (Alex) to purchase the bottle online again after a refund.)

I would say I came in calm and didn’t complain but just pointed out about the damage on the bottle before refunding it (no apologies and additional help were received for the inconvenience though). It was quite stressful too since I was short in time but I still had to remain in line to fully refund it after trying to find the same coloured bottle on my own.

All in all, please look after your items and inspect that it is in good condition with no damages. Also, to make it more convenient for customers to get help after a damaged item! I notice that I had to figure things out all by myself (prior reviews were similar). I hope to see better as it was my first time buying and picking up from the MEC store in Toronto, probably...

Having forgotten my wallet the other day I used the MEC website to order a replacement paddle board fin for same-day pickup, which was to be ready within 2 hours. 3 hours later, when walking up to the store I received an email stating that the store was unsuccessful in finding the stock to fill the order but they would be shipping it to the store for pickup the following week. I continued to the pickup desk anyway to ask if they could possibly ship it elsewhere, since I was headed up north for two weeks and was hoping to use it.

I was told, first by the clerk and then by his manager that they couldn't help me with that but I could call their online shopping department and ask. Leaving the store I then passed through the paddleboard / kayak area and within seconds found two of the one item I'd ordered in stock, confirming the stock status I'd seen online. Bringing one back to the desk I was told they could still not help me with fulfilling or canceling the pickup order, but that I could purchase another one in store and call to try to get a refund (no guarantees) on the order.

In all of this, not once did anyone apologize for having not fulfilled the store pickup order in the first place, or even seem remotely surprised, or ask each other / anyone what happened. If you decide not to fill an order because you'd rather hold onto your limited stock and push a customer pickup to the next week that's bad enough. But not having the ability or will to put in a little effort to try and fix it in the system or by doing the calling, or even caring enough to apologize, is a whole other level. I didn't make much of a fuss through all of this but I can't imagine I'll be shopping at MEC again if dealing with customers who want to buy things is...