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Waldorf Astoria Shanghai on the Bund

China ShanghaiWaldorf Astoria Shanghai on the Bund

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During my first visit to the vibrant city of Shanghai, I had the pleasure of staying at the Waldorf Astoria Shanghai on the Bund, and it was truly a memorable experience. The hotel exudes elegance, with a stunning lobby that sets the tone for a luxurious stay. The rooms are magnificent, offering breathtaking views that make your stay even more special. Although I didn’t have the chance to explore all the dining outlets, I did visit the Long Bar, where I indulged in some amazing cocktails. The service throughout my stay was exceptional, further enhancing my experience. I did encounter a minor glitch when my room key didn’t work upon entering my room. I called the reception, and they responded promptly, sending someone to assist me. Unfortunately, they couldn't fix the issue immediately, but they quickly provided me with another room on the same floor, which was just as beautiful. Despite this small hiccup, I had a wonderful day at the hotel. My stay in Shanghai was brief—only 24 hours—but I left with fond memories of my time at the Waldorf Astoria. I look forward to a longer visit in the future, allowing me to fully experience all that this exquisite hotel has to offer.

Suveg Kavatkar

I had an amazing experience at the Waldorf Astoria Shanghai on the Bund, specifically at the Grand Brasserie. The restaurant did a fantastic job with everything—from the exquisite food to the inviting ambiance. Our kids loved it. A special thanks to Monica Zhang, who truly went above and beyond with her exceptional service. She was incredibly friendly and patient, ensuring that we felt completely welcomed and well cared for throughout our meal. The noodle with spring onion oil was a standout dish—absolutely delicious and easily one of the best I’ve ever had! Every dish on the menu was thoughtfully prepared and packed with flavor. The variety and quality of the breakfast offerings were simply outstanding, making it the perfect way to start the day. One of their kitchen staff speaks wonderful English which leaves our kids can order what they wanted. We have done bit of travelling recently years, and mostly stayed at 5 stars hotels for the convenience of our kids, I highly recommend this hotel if travelling to Shanghai. Wonderful staff, nice food and great location. Thank you to the entire team for making this such a memorable and delightful experience!

Sai Li

My recent stay at the Waldorf Astoria Shanghai was simply sublime. From the moment I stepped through the doors, I was enveloped in an atmosphere of unparalleled luxury and personalized service. The staff went above and beyond to make my experience exceptional, attending to every detail with genuine warmth and professionalism. My room was a haven of tranquility and elegance. Every element, from the plush bedding to the meticulously chosen furnishings, exuded sophistication and comfort. Thoughtful touches, such as a welcome fruit platter and personalized stationery, made me feel truly pampered. The attention to detail was impeccable. The hotel's location is unbeatable. Situated in the heart of the city, it offered easy access to all the major attractions, shopping, and dining destinations. Yet, within its walls, it provided a serene escape from the bustling city. I cannot recommend the Waldorf Astoria Shanghai highly enough. It is a true gem, offering an unforgettable experience of luxury, impeccable service, and refined elegance. It is a place where every moment is cherished and every guest is treated like royalty. I look forward to returning soon.

Danny

Worst Waldorf Astoria that I’ve ever stayed in. Reception was a circus show with no clear queue system and people freely cutting queues. Room was not ready at 3pm and messages to check on whether the room was ready went unanswered until almost 5pm. Finally got the room but luggage had not been sent, so it was another half an hour wait. Turndown service was not done, so we requested directly through the manager for turndown to be done but when we came back at 10pm, it was still not done. Safe in the room was also not working. Provided feedback to management but request for service recovery was rejected. Arranged to meet the manager at breakfast the next day but no one turned up. These are service lapses that are unacceptable for even the most basic 4 star hotel, let alone a WA, the pinnacle of the Hilton brand. The Conrad Shanghai was infinitely better. Really disappointed as it was planned as a special stay for us. Would advise anyone reading this to look elsewhere for hotels in Shanghai.

Eunice Koh

Disgusting! Hair in the bathroom and dirty bed sheet. Stayed here for 2 nights. The first night I found a long hair in the bathroom; the second night I found a huge dirt on the bed sheet at 1 AM. Manager came and changed the sheet but didn’t apologize or show any intention of offering any compensation. Got extremely upset and didn’t sleep well. Filed a complaint to HHonor but the hotel manager didn’t reach out to me until I showed up at 10:00 am at the front desk the next day. I asked to get one night charge back as a compensation, and they refused. “Make it right” is a lie. Hilton and Waldorf don’t give a s**t about what customers think or how disgusting I felt. Also I suggest Hilton change its name to “Hairton”. This is my 4th time getting a strangers’ hair. First three encounters all happened in the US. As they offered reasonable compensation, I won’t mention their names.

Leon C

We went to the Long bar so just had some photos of the L1 and common area of the Waldorf Astoria, it is very nice hotel.

Val Ng

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Address

2 Zhongshan Rd (E-1), Waitan, Huangpu, Shanghai, China, 200002

Map

Phone

+86 21 6322 9988

Call

Website

waldorfastoriahotels.com.cn

Visit

Overview

4.5

(254 reviews)

During my first visit to the vibrant city of Shanghai, I had the pleasure of staying at the Waldorf Astoria Shanghai on the Bund, and it was truly a memorable experience. The hotel exudes elegance, with a stunning lobby that sets the tone for a luxurious stay. The rooms are magnificent, offering breathtaking views that make your stay even more special. Although I didn’t have the chance to explore all the dining outlets, I did visit the Long Bar, where I indulged in some amazing cocktails. The service throughout my stay was exceptional, further enhancing my experience. I did encounter a minor glitch when my room key didn’t work upon entering my room. I called the reception, and they responded promptly, sending someone to assist me. Unfortunately, they couldn't fix the issue immediately, but they quickly provided me with another room on the same floor, which was just as beautiful. Despite this small hiccup, I had a wonderful day at the hotel. My stay in Shanghai was brief—only 24 hours—but I left with fond memories of my time at the Waldorf Astoria. I look forward to a longer visit in the future, allowing me to fully experience all that this exquisite hotel has to offer.

Suveg Kavatkar

I had an amazing experience at the Waldorf Astoria Shanghai on the Bund, specifically at the Grand Brasserie. The restaurant did a fantastic job with everything—from the exquisite food to the inviting ambiance. Our kids loved it. A special thanks to Monica Zhang, who truly went above and beyond with her exceptional service. She was incredibly friendly and patient, ensuring that we felt completely welcomed and well cared for throughout our meal. The noodle with spring onion oil was a standout dish—absolutely delicious and easily one of the best I’ve ever had! Every dish on the menu was thoughtfully prepared and packed with flavor. The variety and quality of the breakfast offerings were simply outstanding, making it the perfect way to start the day. One of their kitchen staff speaks wonderful English which leaves our kids can order what they wanted. We have done bit of travelling recently years, and mostly stayed at 5 stars hotels for the convenience of our kids, I highly recommend this hotel if travelling to Shanghai. Wonderful staff, nice food and great location. Thank you to the entire team for making this such a memorable and delightful experience!

Sai Li

My recent stay at the Waldorf Astoria Shanghai was simply sublime. From the moment I stepped through the doors, I was enveloped in an atmosphere of unparalleled luxury and personalized service. The staff went above and beyond to make my experience exceptional, attending to every detail with genuine warmth and professionalism. My room was a haven of tranquility and elegance. Every element, from the plush bedding to the meticulously chosen furnishings, exuded sophistication and comfort. Thoughtful touches, such as a welcome fruit platter and personalized stationery, made me feel truly pampered. The attention to detail was impeccable. The hotel's location is unbeatable. Situated in the heart of the city, it offered easy access to all the major attractions, shopping, and dining destinations. Yet, within its walls, it provided a serene escape from the bustling city. I cannot recommend the Waldorf Astoria Shanghai highly enough. It is a true gem, offering an unforgettable experience of luxury, impeccable service, and refined elegance. It is a place where every moment is cherished and every guest is treated like royalty. I look forward to returning soon.

Danny

Worst Waldorf Astoria that I’ve ever stayed in. Reception was a circus show with no clear queue system and people freely cutting queues. Room was not ready at 3pm and messages to check on whether the room was ready went unanswered until almost 5pm. Finally got the room but luggage had not been sent, so it was another half an hour wait. Turndown service was not done, so we requested directly through the manager for turndown to be done but when we came back at 10pm, it was still not done. Safe in the room was also not working. Provided feedback to management but request for service recovery was rejected. Arranged to meet the manager at breakfast the next day but no one turned up. These are service lapses that are unacceptable for even the most basic 4 star hotel, let alone a WA, the pinnacle of the Hilton brand. The Conrad Shanghai was infinitely better. Really disappointed as it was planned as a special stay for us. Would advise anyone reading this to look elsewhere for hotels in Shanghai.

Eunice Koh

Disgusting! Hair in the bathroom and dirty bed sheet. Stayed here for 2 nights. The first night I found a long hair in the bathroom; the second night I found a huge dirt on the bed sheet at 1 AM. Manager came and changed the sheet but didn’t apologize or show any intention of offering any compensation. Got extremely upset and didn’t sleep well. Filed a complaint to HHonor but the hotel manager didn’t reach out to me until I showed up at 10:00 am at the front desk the next day. I asked to get one night charge back as a compensation, and they refused. “Make it right” is a lie. Hilton and Waldorf don’t give a s**t about what customers think or how disgusting I felt. Also I suggest Hilton change its name to “Hairton”. This is my 4th time getting a strangers’ hair. First three encounters all happened in the US. As they offered reasonable compensation, I won’t mention their names.

Leon C

We went to the Long bar so just had some photos of the L1 and common area of the Waldorf Astoria, it is very nice hotel.

Val Ng

Waldorf Astoria Shanghai on the Bund

Plan your stay

Pet-friendly Hotels in Shanghai

Affordable Hotels in Shanghai

The Coolest Hotels You Haven't Heard Of (Yet)

Trending Stays Worth the Hype in Shanghai

Posts

We went to the Long bar so just had some photos of the L1 and common area of the Waldorf Astoria, it is very nice hotel.

Nearby Attractions Of Waldorf Astoria Shanghai on the Bund

The Bund

Yu Garden

Waitan Sightseeing Tunnel

Pudong Shangri-La

Shanghai Fish Inn East Nanjing Road

Radisson Collection Hyland Shanghai

Fairmont Peace Hotel

Yuyuan Old Street

Chen Yi Square

上海城隍庙

Nearby Restaurants Of Waldorf Astoria Shanghai on the Bund

Shanghai Grandmother Restaurant

南翔馒头店

Lost Heaven Bar

yang's fried dumpling

Bar Rouge

Chenglonghang

Hakkasan

The Fellas

CAPTAIN BAR

Xiejia Courtyard

Basic Info

Address

Phone

Website

Reviews

Overview

Ratings & Description

We went to the Long bar so just had some photos of the L1 and common area of the Waldorf Astoria, it is very nice hotel.