I'm not in the habit of leaving bad or mediocre reviews but this hotel needs some caution for those looking to stay...

What went well - Location is great if you are looking for a quiet and safe neighborhood. It has a few good restaurants and walking distance to Parque 93. The staff were very friendly and the hotel is clean. The food in the restaurant for both breakfast and dinner were really good. Bed was very comfortable.

What went okay - Rooms were on the smaller size but decent. There was only a single towel and floor mat. No hand towels or washcloths, which apparently they don't stock which I found odd. The hotel was not very busy during my stay but I could still hear a lot of noise coming from other rooms. It wasn't enough to disturb me, but I could see how it would be bothersome if the hotel was full.

What went bad - They advertise via Hilton's website they have a Executive Lounge. One of the reasons I booked was for the lounge. They do have a Sky Lounge and the hours show Monday - Saturday. The lounge was never open during my stay. They also advertise a hotel happy hour in the downstairs Bang Coffee bar. There were signs in the lobby regarding the happy hour. However, they never opened the bar. I asked twice at the front desk and was directed to the restaurant which did not offer a happy hour even though they do have a small bar in the back corner. I understand hotels offering amenities with seasonality built in, but if that is the case here, the hotel needs to do a much better job of making it clear to the consumer.

What went REALLY bad - I booked an award stay using points. When I arrived, they could not find a reservation under my booking code. It appears she rebuilt a new reservation which allowed her to get me into a room. I don't fault the hotel for this as it appears it was an issue with Hilton's reservation system. She asked about my status and I showed her on my phone that I was Diamond. She provided me with the two waters and as very apologetic. She said she would have the issue resolved.

Here is where I do find fault with the hotel, though. After the first night, I noticed there were two reservations on my Hilton app. I spoke with the desk the next day because I did not want to be charged for a second reservation. The person at the front desk assured me I was only being charged for the award night. He then took screen shots of the two reservations from my phone.

When I checked out the next day, I was asked if I wanted to charge the room to my card on file. After some discussion about it being an award booking, I was told it would be no charge and left. However, I wasn't provided with a receipt and the room never showed up as checked out in the app.

I was able to get it sorted with Hilton once I returned to the USA.