This is our 3rd Barcelo property we've stayed at. We've stayed at 2 Barcelo properties in Mexico and now this property. This property needs some help. I feel like more attention is given to the Barcelo Palace than this property. The adults only side and the Palace buildings themselves are in good condition. The outside of the buildings are nicely painted, the grass is cut & the beach has nice sand. The furniture is also nice and fits the Caribbean setting. The lounge chairs on the beach were ok. I didn't see too many that were in poor condition. The room we stayed in just felt a bit outdated. However, the bed was very comfortable & the sheets were clean. The bathroom felt dangerous. We don't drink enough to hurt ourselves, but the way the glass is mounted in the tub/shower, it's not very sturdy. God forbid an intoxicated person lean/fall while in the shower and the glass breaks. The bracket that "holds" the glass in place is not the most sturdy. Originally when we arrived at the resort we were greeted by staff. Since we purchased the Premium Level we were taken into the Premium Level guest services area where we met with Harlen. He explained the services we could receive because we are staying in the premium level. I don't know if I misunderstood him or just thought we'd be scammed, but needless to say I missed the part where he told us room service was included. Regardless, we took advantage of that after the 2nd day. We ordered breakfast and dinner a couple times. The food was very good. The hotel buffet wasn't terrible, but I felt like the options were slim. Some of the food looked appealing, but upon taking bites it was clear it was mediocre. After the 2nd day we started taking advantage of room service or walking down to the Barcelo Palace (which if you stay at the adults only section, you have access to the Palace at no extra cost). The desserts looked appealing as well, but again there wasn't a ton of sugar in them. My favorite dessert was some sort of coconut flavored item. It was sweet & tasted really good. The pool was very nice. We only sat by it a couple times, but from what we saw people were enjoying themselves. The room we stayed in was nice. Spacious. However, the room smelled moldy. There was mold on the curtains (which I brought up to staff and they were unable to off us a different room - high season). This is a health hazard. The staff only apologized... For the amount of money we spent on this vacation I found it complwtely unacceptable. Also, the shower head had mold in the holes where the water came out as well. I didn'tknow what could be done since Gamily Mendez told us they didn't have any rooms available. The shower/tub did not drain, UNLESS you removed the decorative drain cover... odd. The cleaning staff just removed the decorative cover and that was "the fix". The light at the pool was also inoperable, so we couldn't really swim at night because it was too dark. I just feel like with these issues some sort of compensation should have been offered. A suggestion would be to offer some sort of a discount on the spa or something (free mini bottle of rum or chocolate liquor). These issues will 100% have a baring on us return to another Barcelo property in the near future. I will give a couple shout outs to: Mayra Encarnacion. She was one of the waitresses at the buffet & was very accommodating. Out of all the staff we encountered at the adults only side & Palace, she worked with a sense of urgency. Most of the time we were left waiting for drinks / refills. Daneuuris Mejia who stocked our mini-fridge. He was always very attentive. As I said there was quite a bit wrong with our stay & 95% went unfixed. With that being said. I would really have to consider coming back because of the issues.I would air on the side of caution if I came back. If there is a next time I'd be a bit more direct on having the staff immediately fix our complaints. Hopefully fixes & updates can be made so other people can enjoy their vacation. I'm giving the room a score of 2 because the mold really got to me