Underground Railway Museum — Attraction in Budapest

you want to visit this museum and buy a family ticket, make sure you are a “traditional family” according to the staff’s definition, because otherwise, you won’t be able to get a family ticket and will have to prove your family relationship by showing your passports!

We visited this museum, and unfortunately, our experience was completely ruined by the unhelpful and arrogant attitude of the staff. The ticket prices are quite reasonable, but what we encountered while trying to purchase family tickets completely spoiled the visit.

The price list clearly states that a family ticket is valid for two adults and one child under 18. When we tried to buy the tickets, we explained that we had one child (my brother), two adults (my mother and me, the sister of the child), and one additional adult (my boyfriend) as a guide. However, the staff member insisted that “a family means only a mother, father, and child” and refused to sell us a family ticket. Despite our attempts to explain that we are a family too, she wouldn’t accept it.

When we tried again to explain that, according to the price list, we qualify for the family ticket, she demanded that we show our passports to prove we are actually a family. This was completely unacceptable. It was extremely uncomfortable that we had to literally prove we were a family just to get tickets as described. Prices were really great, we would pay more, it didnt really matter if we have a family ticket but attitude truly...

We had the place in our visit list before going to Budapest. Yet the experience was not at all to remember. Being a transport enthusiast I wanted to buy merch of BKK (buses, trams, keyrings) both for me and my friends worth 50-60 euros, we wasted almost 10 minutes with the two ladies there to select the items we wanted which didn't understand a single word in English, not even the numbers, to receive the "no card" quote at the end, in year 2024, right next to the glowing ticket offices of one of the most central stations of the network which of course had at least 3 or 4 card machines. The museum entrance fee is covered 100% if you buy the Budapest card.

On the museum itself. It's nice, it has 2 original old metro wagons of the first line of the city preserved as the were when they were decommissioned and replaced by newer stock on late 70s. They have a history overview of the metro system both in English and in Hungarian and also parts of other means and items of the BKV history (hats, tickets, bus models and photos).

Having visited other similar museums around Europe I rate it with 3/5 because the place is really small and even if they had more items and other preserved stock they can't fit them in there. The other transport museum I found in Bud seems to be permanently closed so that's all you can expect. No trams, no Ikarus buses,...

This place is quite difficult to find with no obvious signage at Street level. The entrance is actually in the Subway, just to the North of the Lutheran Church. Great little museum, they charge 500 HUF extra if you want to take photos. The museum charts the development of the underground from it's founding in 1896. It's actually the Second oldest in the World after the London Underground who's first line opened in 1863. The front part of the museum isn't so interesting, a collection of various items lost on the trains. I love all the Black & White photos of the early days of construction and operation. Also don't miss the beautiful coat of arms presented to Mor Balazs who played such a big part in the formation of public transport in Budapest. He died in 1897 just a year after it's opening. A tip when photographing these for yourself. Don't stand too close to the glass cabinets holding the photos or you'll get back reflection from your clothing etc. Stand back, then Zoom in to avoid this. I did this most...