Let's talk about Pro and Against. PRO: the position. Located on the Positano beach, it offers good logistical support. AGAINST: paying more than € 320 for a SINGLE summer night would be normal if the service matched what was spent. The staff was courteous but the residence makes use of 70s rooms, a shared kitchen, beds not really comfortable and, for the rooms facing the mountain side, a mountain wall outside the window (1m). Not exactly what you expect for the money spent. Apart from the fact that the bathroom was keyless and some light didn't work. Sums up ... the cost of the room is quintupled only for the position in which it is locate.
Parliamo di Pro e di Contro. PRO: la posizione. Posizionata sulla spiaggia di Positano offre un buon appoggio logistico. CONTRO: pagare più di 320€ per UNA singola notte estiva sarebbe normale se il servizio corrispondesse a quanto speso. Il personale è stato cortese ma il residence si avvale di stanze anni 70, un cucinotto in comune, letti non proprio comodissimi e, per le stanze affacciate lato montagna, una parete montana fuori la finestra (1m). Non proprio quello che ci si aspetta per i soldi spesi. A parte il fatto che il bagno era senza chiave e qualche luce non funzionava. Per non parlare di internet: solo a pagamento ed ovviamente senza colazione. Tirate le somme...il costo della stanza è quintuplicato solo per la posizione in cui si trova; non penso che il gioco valga la candela.
RISPOSTA AL PROPRIETARIO DERIVANTE DAL SUO FEEDBACK (25/09/2019): Salve, Ho prenotato tramite booking, per cui non mi faccia cortesemente leggere che a lasciare recensioni sono amici della concorrenza. C'è il mio nome e cognome, può tranquillamente controllare nel suo registro dell'estate 2018. Tornando a noi.... L'unico a nominare il nome comune Albergo è stato lei, non ho mai detto che siete un albergo, anche perché loro la colazione la fanno fare. Su booking era palesato il fatto che non ci fosse la colazione ma, per 320€ spesi PER SINGOLA NOTTE, solitamente uno ci fa anche il pensiero. Sono contentissimo, per Voi, se la struttura è stata rinnovata e che state completando i lavori ma la recensione è stata scritta dopo il soggiorno dell'Agosto 2018; non per questo non è più valida. Ahimè, è un po' tardiva la sua risposta, quasi 13 mesi dopo. Circa la stanza lato montagna può sempre fare affidamento al suo registro ed alla prenotazione su booking, oltre la foto che ho allegato e scattata dalla vostra stanza :) Ed altre foto si possono trovare su internet, google, trip advisor, yep e probabilmente qualche altra decina di siti. Poi... con le chiavi del bagno solitamente ci si chiude dentro per espletare le proprie funzioni fisiologiche; specialmente quando prendi una tripla ed all'interno ci vivono tre persone diverse, comprese le differenze di genere per cui non mi sembra una richiesta così strana la "chiave del bagno". Se mi dice che le luci funzionavano tutte correttamente allora sicuramente si ricorderà della mia visita, il giorno esatto e del fatto che ha controllato tutte le luci :) si è smentito da...
Read moreI booked months in advance. I was emailing or whatsapping someone I let them know I’m bringing my dog. I also sent them pictures of the property and asked them what room is this because that’s the view I want. They told me superior vista con mare or something I don’t remember. Months go by I show up to the establishment and they don’t have my room available, and lady says that’s not even caravella (I think she’s lying) gave me some other room. They have a room with two floors that has open stairs to get to bed….hello I have a dog he’s gonna fall off that and die or something. I had a huge fight with lady there and I also called the number and they said they had nothing for me that day but next day they did. But I am totally booked with tours. I have to leave around 6am in the morning. I can not leave my dog alone in that room..he can break his neck/leg/etc and literally die. I ended up booking a different hotel in Amalfi. Caravella positano better give me back my refund because I have proof of what room I asked for…and not only was it not that room but my dog can die or break his neck falling off the stairs of the room that they did give me while I go on my tour… the lady on the phone tried to lie and say the room I want doesn’t allow dogs but I already spoke to someone who knew I had a dog and that I wanted that room and they didn’t mention anything about dogs not being allowed in that room. All in all…I was literally left stranded at this place after spending hours getting there and lugging around my carry on and my dogs carry on…traveling with luggage in positano is beyond horrible and I did all that and I’m tired and spent and just to come in late at 7pm and be met with my room not being available and I was totally upset and crying after. I am so glad I booked another hotel in Amalfi residenza Gabriella sole raffelo or something right by the beach and allows dogs. The lady on the phone there was so nice to me and stayed later until I got there a little past 10pm. Her kindness literally melted my stress away. I am so happy with that hotel room. It’s large room, bathroom, older/ornate looking furniture. They saved my life while caravella positano really messed everything up. Do...
Read moreA few days before our arrival we got a message from the property manager that the bathroom in our room was being repaired so they moved us to a “4 star hotel where we would have a suite with ocean views” for one night. We were like, ok that’s fine until we got to the hotel they had us stay at: the royal positano. There were ants all over the bathroom, the AC was leaking all night, and we did NOT have an ocean view. We complained to the royal Positano that this room was definitely not worth the same as La Caravella which we were paying 900 euros for a night. We called the property manager of La Caravella and he proceeded to hang up on us multiple times and cancel our Booking.com reservation so that we would lose all the messages between the hotel and us. We talked to the Royal Positano and they told us that La caravella was paying them 450 euros a night for our room while we were still paying 900 euros. The reason we booked la caravella was because of its location right on the beach. They moved us to a hotel super high up and said that they compensated with free breakfast and 24 hr front desk. Our experience with the property manager of la caravella was horrific and I would never recommend anyone to stay there because of that reason. He was rude and dishonest. Once we got to la caravella we were fine, we knew that the property was older and not updated. The bed was not comfortable, though the location was great and we had an ocean view room. We did not feel comfortable leaving any of our belongings in the room so we locked everything in our suit cases. We were here for our Honeymoon and this really left a bad taste in our mouth When we got home we got charged AGAIN the full amount for the 3 nights because since the hotel cancelled booking.com charged us a No Show fee even though we did stay there. So now we have to deal with that. I recommend that no...
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