Does Rinascente actually has training courses for its employees on how to treat customers: politely, perhaps even in a friendly manner? Why hasn't the young man in the wine department been allowed to participate? I have rarely been treated so arrogantly. Maybe it was the clothes: trekking trousers and anorak. I probably know more about wine than he does, and he probably won't drink the wines for over 300 euros every day. By the way: the Nebbiolo for 20 euros wasn't worth the money so far, but maybe it will develop in the glass. Summary: The behavior of the staff shows the class of the store. Surely, my experience was an outlier. At least I hope that the Rinascente‘s claim of high standards is not mere pretentiousness. Maybe two concrete hints are in order: When a customer hesitates, do not say: „You asked for my advice!!!“. When a customer cannot decide within seconds, do not say: „Yes or no!!!“. Maybe it would be a good idea to present a tax assessment on your income when shopping at Rinascente. Or Rinascente should teach their staff that the first impression may be misleading. But maybe politeness should not depend on income, age, race, sex (sorry, I have this outdated point of view). By the way: the 20 Euro Nebbiolo has not improved in the glass. I hope that my friend at Rinascente is at least not the one responsible for the selection of the vines.