Nintendo OSAKA — Attraction in Osaka

Situated in Osaka, Nintendo Osaka is readily accessible from Osaka Metro Umeda Station, with a walking time of approximately five minutes. The store is nestled within the Daimaru Umeda department store. Nintendo OSAKA serves as a versatile destination, catering to a diverse range of visitors, including families, gaming enthusiasts, and individuals seeking a unique shopping experience. The store's product designs are notable for their exceptional quality, ensuring that visitors can discover items that resonate with their personal preferences. In addition, Nintendo OSAKA showcases an impressive selection of approximately 2,000 game-themed goods, including over 1,000 Nintendo original goods. The store's inventory encompasses a variety of beloved franchises, such as Super Mario, Splatoon, Animal Crossing, and The Legend of Zelda.

The gaming centre invites patrons to experience Mario Cart Deluxe Edition games. This venue offers a unique opportunity to engage with Nintendo's newest releases or explore games that have sparked curiosity but haven't been played yet. Statues of characters from other Nintendo games, such as Splatoon, The Legend of Zelda, and Animal Crossing, are prominently displayed throughout the store. These statues are distinguished by their intricate design and remarkably lifelike appearance. The level of detail is exemplified by Link, the main character in The Legend of Zelda series, whose sword, shield, and clothing texture are all meticulously detailed. Patrons are encouraged to take photos with these iconic characters at their convenience. The store maintains a well-organized atmosphere, with staff providing exceptional customer service, consistently accompanied by a genuine smile.

Nintendo Osaka is a treasure trove of merchandise, showcasing iconic franchises such as Super Mario (Luigi, Princess Peach, Toad, etc.), Zelda, Metroid, Animal Crossing, Pikmin, and Splatoon. The store's extensive product range includes snacks, magnets, clothing items, accessories, stationery items, bags, totes, ties, hair ties, stickers, and more. Visitors can elevate their shopping experience by accessing their My Nintendo account and signing in using their QR code to receive a complimentary sticker. This store is an absolute must-visit destination for gaming enthusiasts. Hobbyists will delight in the vast array of Nintendo merchandise available and the opportunity to pose with beloved characters in-store. However, patrons are cautioned to monitor their expenses, as the vast selection of products can be overwhelming. Despite the crowds, the shop's spacious layout allowed visitors to move freely. The overall experience was memorable and enjoyable, making Nintendo Osaka a top Nintendo fans shopping destination. Even for those who are not fans of Nintendo, such as myself, still experience and appreciate the joyful and exciting ambiance and atmosphere. Few people mentioned waiting in line to enter, but we were able to walk into the store without waiting. I suppose we got the lucky blessing of Mario. Finally I must say that seeing others smiling faces makes me feel so...

Worst ever. We were at the store on the 13th floor earlier. They told us that we need to get a ticket on the first floor (slowest elevator, it stopped at every floor even though nobody else was in the elevator, and nobody was getting into the elevator). With 2 small kids (the staff on the 13th floor saw us), she told me that I need to get a ticket. I asked where, she keep saying 1st floor (I understand Japanese so language was not an issue) and that’s the rule. I asked where on the first floor, she keep saying just 1st floor. Went to the 1st floor, there were no signs of where to claim a ticket. Walked around the inside of the whole department store and had to ask the customer service. It’s outside of the building and still no signage. Finally found it and then was told, only 1 ticket per person, I said the staff upstairs said I can get the ticket and my kids are upstairs. The ticket staff keep saying it’s the rule. I said I know but you should have a better signage and staff to give instructions. He keeping saying it’s the rule (in English). I know!! I said you need to give better instructions. You are making it so difficult for families. He continue to say “it’s the rule !” My husband had to bring my kids to the 1st floor for 4 papers with the entrance time for 12:10 pm. We arrived at the store on the 13th floor at 12:00pm. The check out line was really long, we waited for over 30 mins for the cashier Worst experience. Kids liked the store though even though it’s overcrowded.

Update (we checked out; entered at 12:10 pm, out the store at 1:15pm): friends (3 adults and 2 kids) went to get a ticket on the 1st floor at 1:00pm, they were told that they don’t need a ticket and to head upstairs. When they were at the store on the 13th floor, they were told by staff the wait time is 40 mins.

I don’t understand why we had to go downstairs to get an entrance ticket...

I got to the shop at 19:40 and bought two items before the shop closed at 20:00. They have a cool pixel Mario display outside of the store that says Nintendo Osaka. They closed the escalators so the only way out was the elevator. There was a long line since it was closing time. A Nintendo staff member was in front of the sign so I went over to ask him to take my photo in front of it while I was waiting for the elevator and he actually REFUSED!!! I was SHOCKED!! I had just bought something at the store and it would have taken him 15 seconds to snap a photo but he kept saying that the shop was closed. I said we were outside the shop. He said well the sign is inside the shop. I said well how about I stand right where I am and you take my photo from outside the shop looking in. Still a hard no. I have been a Nintendo fan and customer for most of my life. The shop represents the Nintendo brand and Nintendo should take better care of its customers. The problem with Japan in general is that people here don't think critically or use common sense. Taking a photo outside the store while there is a long like for the elevator will provide the customer a good experience and doesn't cost anyone anything. But people here don't know how to think for themselves. They want the foreign tourism and foreign money, but they are totally unwilling to cater to the needs of their customers and to foreign tourists who just want to document their visit to the Nintendo store. Most people visiting the shop were not Japanese. I'm betting the vast majority of their customers are foreign visitors. If they are going to treat us like this, we won't come back. I know this review won't stop people from coming to the store but maybe someone from Nintendo customer service will see it and retrain their robot staff to actually be helpful to customers regardless of the...