Our family consists of myself, my husband, and our 6 year-old son. We were traveling with my husband's parents (both in their 70s) and his brother's family (7 people total with children ranging in age from 3 to 14). We booked the VIP package and received a phone call, as advertised, a week before we checked in. We spoke with Joanie who was so welcoming and eager to please! She offered to put some goodies in the room for us, confirmed early check-in by 1 PM, and took our request of a room on the first floor by the outdoor waterpark. My husband's parents, who did not book the VIP package, called in advance to secure the location of their room as my mother-in-law has trouble walking. They had to upgrade their room slightly, but were placed on the first floor right by the most of the restaurants and the waterparks. ||We arrived a little before noon and checked in at the VIP area. The manager came out to greet us and provided us with a card to contact concierge at any time. We were asked for a time preference for nightly turn down service at that time as well. Our room was not ready but we were told that we would receive a text message when it was ready. We explored the resort and sat down for lunch at the Wisconsin Brew Pub. Before we finished lunch, we received the text message that our room was ready and it was still before the guaranteed 1 PM check-in time. We went to our room on the first floor (as promised) and it was overlooking the waterpark (as promised); however, we realized that it was not the room that we had booked. We had booked a 2 bedroom living room suite and the room that we were given was a 2 bedroom, 2 bathroom suite. I went to my brother in-law's room as he had booked a 2 bedroom living room suite and after exploring their room, I decided that I liked the layout of the room that we were assigned better than the room that I had booked so I did not request a room change. I believe the room that I was assigned was actually cheaper per night than the room I had booked, but the difference was only $50 or so (by my calculations anyway) so again, I decided not to say anything. Our room had so much space for our family of 3 and so much privacy for my husband and I. I could not recommend it enough for families with children as it would sleep up to 6 kids in the second bedroom (2 kids to a bed) and the kids would have their own bathroom separate from the adults. There was also plenty of space for storage and to move around. As promised, we had some goodies in the room for being VIP guests including chocolates and cheddar/caramel popcorn from The Last Bite, a bag of potato chips, and 3 vouchers for 1 scoop of ice cream. After dinner and an evening at Tom Foolery's, we came back to the room to slippers, 4 bottles of water, and some more chocolate. It was a great start to our vacation!||We decided to book a premium seating table at the indoor pool for all of the days that we were there. In all honesty, it was unnecessary. There were so many tables available at the indoor waterpark and tables and chairs at the outdoor waterpark. We booked the table under the impression that there would be a server walking around and that was not the case. There was a card on the table where we could call or text a server if we needed anything, but it was much easier for us to walk 10 feet away from our table to go to the swim up bar and quicker for us to just order lunch on our own then to contact a server, wait, place our order, wait, etc. On our last day (Thursday), there was an actual server walking around so we took advantage of placing a drink order, but not much else. I wouldn't recommend spending the extra money for premium seating.||The food was very good and I must compliment the resort (especially the Wisconsin Brew Pub) on several delicious gluten friendly options. I ate much more than just salad (although the salad in Cafe Mirage was delicious) and was quite impressed with the gluten friendly pizza offered. The food in Cinco Ninos was our favorite and everything was very reasonably priced. Service at the Ivy Coast was awful and we learned that we could get breakfast cheaper and faster via room service (although room service mixed up our order delivery with another room, but it was sorted out very quickly - within 5 to 10 minutes of my contacting room service to let them know of the mix-up). The breakfast buffet had so many wonderful options and we were kind of glad that we only ate there on the last day because we probably would have overeaten on too many mornings otherwise.||We prebooked the Food and Fuel package to Tom Foolery's and it was well worth it. My husband and son rode the rides over and over each day, as well as the go karts, and we all enjoyed the rope course as a family. Included in the package was an hour of bowling with shoes and a $100 dining credit that could be used at any restaurant at the resort. We would have no hesitations booking the VIP or Food and Fuel packages again.||The only minor complaint I have is with the turn down service. I was under the impression from the manager that we were to receive it every night with our VIP package. We received it the first two nights, but then the last two nights we did not receive it. Again, I did not say anything as it was not the highlight of the VIP package for us and we received everything that we were looking for in the package, but the inconsistency in service was seen throughout the resort. The service at the Wisconsin Brew Pub and in Cinco Ninos was excellent but the service in Ivy Coast and Cafe Mirage was very, very slow. The same thing went for the waterpark. Some days, it was staffed by people who hustled and we could practically get off of a slide and get right back in line to do it again. Other days, it was staffed by people who worked really, really slow and the lines were 15 to 25 minutes long at minimum. While there was an influx of people during the latter part of our vacation due to a dance competition on site, we noticed the inconsistency in service throughout our stay.||All in all, Kalahari was the perfect resort for a family, especially with children of just about any age as there was so much to do for everyone! We would have no hesitations spending our family vacation at this resort again!