I had the worst experience today at the Gurney Paragon shopping mall car park. After finishing my dinner at HDL on level 4 around 11 pm, I needed to return to my car on the LG level to go home. Unfortunately, the lift from level 4 was inaccessible, so my husband, my 3-year-old son, and I had to take the escalator up one level and walk to the lift, which was the same route we took earlier.

To our surprise, the entrance we used to enter the mall was locked, preventing us from walking out to the car park. There were no additional signs or instructions to guide us. We attempted to follow a fire exit path, but it didn't lead us to the car park. There was no sign of any security guards to assist us. It was a challenging situation, especially with my young son with me.

During our struggle, we encountered another couple facing the same issue of not being able to find their way. Fortunately, the gentleman was a local and remembered a route that required us to go up to level 1 and walk to the car park on that level. We decided to follow his directions. After a long walk, we finally exited the mall and reached the car park, but it was on the LGM level. We assumed that following the arrow pointing downwards would lead us to the LG level, as indicated by the signboard. However, when we went down one level, we found ourselves in the basement, and there was a further level called basement 2. There was no sign indicating the LG level. Eventually, we noticed a car park lift, but it wasn't accessible to levels LGM and below. We had to backtrack to level 1 and use the lift to go down to the LG level. The entire experience was exhausting and uncomfortable, especially considering it was already 11:30 pm, and there was nobody around to provide assistance.

In our attempt to find a way out, we came across an exit ticket pole and pressed the intercom button, but no one responded. We noticed a security contact number and decided to call it. A Chinese uncle answered the call and instructed us to wait as he would lead us the way. Thankfully, there was network coverage in the basement, allowing us to make the call. Finally, the security uncle was able to lead us back to our car, using his staff card to access the lift. It's worth mentioning that the uncle seemed a bit strange and appeared to be slightly intoxicated. When we asked him questions, he either ignored us or provided unclear responses that we couldn't understand.