Molly Fantasy — Attraction in Johor

We visited Molly Fantasy Indoor Playground at Paradigm Mall Johor Bahru on 31 Dec 2024, Tuesday.

Deepest appreciation for your staff, Ms Hanis, staff ID XXX042. She was polite, responsive, and served with a genuine heart. Her demeanor and approach are truly commendable, and she displayed the qualities necessary to thrive in a child-friendly environment.

However, I must highlight a concerning experience with another staff member, Nurul, staff ID XXX505. When my lady family member, acting as the guardian for my child, asked her a question, Nurul displayed impatience and completely ignored the query not once but twice without acknowledgment. Thinking it might be a language barrier, my family member repeated the question in Malay, yet was ignored once again. Such behavior is unprofessional and unacceptable, especially in an environment designed for children.

If Nurul treats an adult this way, it raises serious concerns about how she might respond to a child seeking help. I strongly urge the management to reassess her suitability for a role in a child-safe and fun environment. At the very least, retraining is necessary to ensure she upholds the standards expected in your establishment.

Additionally, I noticed the overall cleanliness of the playground requires significant improvement. Regular maintenance is essential to ensure a safe and hygienic play area...

The experience at this outlet is horrible, the attitude of the employees were very irresponsible and arrogant.All I asked for was a card with a balance of 13 ringgit but she mistaken my words as 30 ringgit and refuse to give me a refund.She was nearly at the edge of shouting to me and all her colleagues did was to just stand aside and do nothing at all.This specific employee has a distinct eye bag, wish she gets the punishment...

I brought my daughter to the Kidzoona playground last weekend. The attitude of one staff was terrible. She looked as if customers owed her money. The queue was long, and only one counter was open, even though there were few staff sitting inside the counter area chatting. If it weren’t for the cheap price of the playground, I wouldn’t patronize this outlet. I guess cheap price come with cheap...