Starbucks - Paradigm Mall Johor Bahru — Restaurant in Johor

For the very first time , I had a bad experience at Starbucks Reserve Paradigm Mall Johor . There was a BUY 1 FREE 1 promotion on going yesterday . We went there around 8pm and the staff at the counter informed us that they’re out of ice , so there’s only hot beverages available . They also mentioned they're facing issues with the ice machine and are out of ice cube stock . So I decided to order matcha tea latte and hot chocolate . While waiting for the order to be done , I realized that other customers who came after me were getting cold beverages , especially Malay and Chinese customers . When I approached the staff at the counter , she said they’re serving based on the orders , which doesn’t make any sense at all . She gave me the most stupidest reason . Are your employees trying to be racist ? I requested the staff to replace my order to Matcha Creme Frappuccino Blended . Instead of Frappuccino , they served me Iced Matcha Tea Latte . Can't they differentiate the difference between beverages ? I requested one of the staff to change back my beverage to Frappuccino , asked them to add chips and mentioned that I'd make an additional payment . There was a staff member named QEHA being so sarcastic , asking me why I didn’t order it earlier and making additional requests to them . I totally agree with what she said but excuse me , your staff at the counter said there’s no cold beverages and made me order hot beverages . I would have made the right order if they hadn’t missed delivering the information , which made me add on a last-minute request . It’s clearly your staff's mistake and you’re expecting me to queue back in line just for a simple additional request ? QEHA was serving me in a sarcastic way , with no smile on her face . Is this how you treat a customer ? I've been to so many Starbucks Reserve outlets and I've never encountered a barista with a high level of Starbucks knowledge and experience being so rude to a customer . Customer service professionalism is very important when you’re serving a customer . She didn’t even have the courtesy to say sorry . Try to understand the importance of serving a customer with good manners . Starbucks is a very well-known specialty coffee retailer . Hiring this type of employee will damage your reputation . As a regular customer of Starbucks , this incident really disappointed me . Don’t simply hire anyone because you’re in need . Hire those who are really suitable for a customer service position . I'm sharing my experience so that other customers will be aware of it . Customers are not always right but treat them with...

Visted 9 oct afternoon and experienced extremely rude and inflexible service from 2 girl baristas. When i asked for 2 straws, for the 2 ice lattes i ordered, they rudely replied it is a strawless drink and i should buy a straw instead!? Ive been to so many starbucks and first time im hearing this kind of stupidity... I get that you are tryna save the earth or whatever but if i wanna drink from a straw, im not allowed to get one and need to pay for it??

The thing is there were at least 5 other customers drinking with a straw with the flat top cover!!... So i dont understand the different treatment i was getting. Im not from the area so was it racism?

Was so angry but didnt bother to make a fuss. So i approached the barista in blue uniform at starbucks reserve instead. He happily gave it to me with no comments... That is what i called good service and flexibility!

There's inconsistent service even within the same branch. Please train your...

Worst experience ever with staff Ridhwan. If I can give 0 stars I would. Firstly the staff is a disgrace to Starbucks, the staff is not transparent with the charges and proceed to charge extra (which is not requested), kept asking if it is ok if change to reserve (did not inform of the additional cost), asked to add cookies crumble never mention of the cost as well (which I thought that there wasn’t any topping available that’s why want to replace) and proceed to charge additional cost.

1 caramel macchiato is $18 as stated on the menu but total cost of 1 caramel macchiato is 26 ringgit???? This is a disgrace and awful attitude!! Not transparent at all!!!! Will be raising an official complaint on this. Please be transparent with the cost as Starbucks is a...