IKEA Cheras — Attraction in Kuala Lumpur

There was inconsistency of communication in between IKEA Cheras and their 3rd party home delivery partner.

I was bought the Billy Bookcase last week from the Cheras branch and found the board is smaller than the groove after installed the frame.

Contacted the IKEA Cheras and ridiculous answer by their customer service, why I still installed the bookcase even it is product fault. Come on, if I didn't install the frame, and slide on the board, how will I know the board is not fit the groove well?

The case was follow up via WhatsApp and another customer service attended to my case. Their logistic partner came for inspection, 7 days after I paid for the inspection fees.

1st attempt, the driver didn't arrive within the schedule agreed, as I am stay in Condo, so there is restriction there that the contractor can only enter the compound before 5pm. So I reschedule to 2nd attempt which managed to done the inspection on 15/11.

The inspector admitted it is fault of products and said their home delivery personnel will call me for updates after 1-2 hrs.

Until today - 17/11 there is no call from anyone, hence I call to home delivery. A lady picked up the call and said the inspection result had submmited to IKEA Cheras and pending from IKEA to send the replacement board, to replace for me. And it should be driver's mis-communication as they won't call us for update.

She also ask me to call IKEA personally for the update.

Then, I called IKEA Cheras on this issue and the customer service ask me to get the board from their Cheras store personally as my purchase was personal collection. And, he said it should be home delivery PIC's mis-communication. When I told him exactly what is the lady told me, he asked me for the proof what the lady said.

Is it meaning I should recorded by myself everytime I call to any department of IKEA?

So, what's the problem now. Everyone said it should mis-communication and waste my time, as IKEA should bear the cost since this is their product fault.

Why trouble the customer due to...

Ikea is always a full day tour! It’s huge, you can get lost. What to do?

A little feedback from my love for Ikea, highlighting customer pain points and proposes solutions that benefit both Ikea and its customers:

1. By focusing on personalized service, improved online options,
2. And flexible delivery, Ikea can enhance the shopping experience and potentially boost sales.

Personal Shopping Service: Idea: Implement an "Ikea Express Service" with bookable personal shoppers. Benefits: Customers: Saves time, avoids getting lost, gets expert advice. Ikea: Increased sales conversion, happier customers, less overwhelmed staff. Implementation: Offer online booking for personal shopping appointments. Train staff on efficient store navigation and product knowledge. Consider tiered service levels (basic navigation vs. full design consultation). Streamlined Online Shopping: Idea: Integrate a "Ship-from-Store" inventory system. Benefits: Customers: Access wider product availability, eliminates frustration. Ikea: Increased online sales, reduces stock pressure at single stores. Implementation: Utilize real-time inventory data across all locations. Offer clear shipping cost and timeframe based on origin and destination. Partner with reliable delivery services for efficient multi-source fulfillment. Flexible Delivery Timeframes: Idea: Offer a "Pre-order & Reserve" system for upcoming deliveries. Benefits: Customers: Plan ahead, secure desired items, avoid delivery delays. Ikea: Streamline delivery logistics, improve customer satisfaction. Implementation: Allow customers to pre-order upcoming shipments with a deposit. Provide clear communication on estimated arrival and delivery window. Offer incentives for pre-orders to encourage early planning. Positively Keeping : Ikea's unique "warehouse window dressing" experience. It allows customers to visualize their home layouts within the Ikea product range. This is a valuable aspect that competitors might not be able...

Terrible experience so far! I wish i can give minus 100 stars base on today's experience.

1.) False advertisement / Bait scam

I want to try beef wellington due have seen the ad video in their instagram, i have checked their sites and it is still available and can be seen today.

However when i finally arrived in the ikea cheras restaurant, no beef wellington, no chicken wellington, if it is not available anymore WHY STILL WRITTEN IT AS AVAILABLE IN THE OFFICIAL WEBSITE??? AND THERES NO WAY TO LEARN IF IT IS AVAILABLE OR NOT IN WEBSITE!!!

2.) Terrible / Confusing / Extremely Outdated Road Sign Guidence Design

The moment when I arrived in the store, i have trouble to look for the location due the road signs are not clear and have enough infos and there are no MAPS in near Lifts and Escalators, how am i supposed to know ikea sweedish restaurant is in 1st floor but not in G floor when it is clearly written and drew food and beverages are in G floor area IN LIFTS FLOOR INFO SECTION??

I will never able to find the restaurant if i did not ask any local guards, ironicly enough Jusco back in 20+ years ago have way better guidance design than whatever "sweedish" life style ikea is fooling around.

3.) OVERPRICED PARKING FEE

Yea i am in ikea cheras for less than 30 mins and the parking fee cost like 3myr? Like yea i didnt get anything i was expected to see due advertisement, but it has nothing i am looking for and cost me like 3myr?? im sorry but it is unacceptable!

Overall ikea as a theme base store with selling so called "sweedish life style" concept, it is just shallow, outdated map design, false advertisement and bait people to come for something they did not serve anymore.

Seriously just visit elsewhere, aeon maluri and velocity maluri are thousand times better than this outdated store, If want to buy furniture we have waay more options than this self serving buffet ish store, as for the food and beverage just forget about it, they dare to sell something that is not available anymore.

This store...